Posted Date 1 month ago(2/25/2020 11:33 AM)
Job ID
Gas Station


The incumbent in this position is responsible for being the ultimate guide through the guests’ ROCKTANE Gas & Wash experience


  • Creates an atmosphere that induces guests to make ROCKTANE their choice for their gas station and car wash needs; responsible for actively building and retaining guest relations by providing superior guest service.  Exudes Hard Rock Mottos to create excellent first and last impression for all guests.
  • Provides an amplified guest service environment by focusing on the needs of internal and external guests.  
  • Resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers, Supervisors and Managers.
  • Operate IT System’s (Agilysis POS, GHS Fuel Pump Software, and other car wash/gas station related equipment).
  •  Assist guests as needed in paying, utilizing, or answering questions about the car wash system.
  •  Accurately maintains and appropriately handles all tender at car wash and / or gasoline dispenser.
  •  Proactively welcomes and greets arriving and departing guests.
  •  Attends to needs of all guests within ROCKTANE in an efficient manner, and specifically follows all established safety protocol.
  •  Assist with selling products intended for sale on the fuel court.
  •  Answer questions about the property, upcoming events, contacts, and provide directions as needed.
  •  Maintain work area in an orderly, clean, neat manner.
  •  Follow internal procedures for dispensing gasoline, always verbally reconfirming and waiting for an acknowledgement of the guest’s preference and amount requested.
  •  Remove trash.
  •  Meets Hard Rock standard for grooming, uniform or attire.
  •  Attend and participate in meetings, completing follow-up as assigned.
  •  Use all equipment associated with the position, including, but not limited to, gas station pumps, car wash equipment, cash registers and computer equipment.
  •  Abide by all applicable Hard Rock policies and procedures.
  • Other duties as assigned.


    • High School diploma or equivalent required


    • Cashiering/money handling experience in making accurate change in a fast-paced environment or an equivalent combination of education and/or experience
    • Must possess basic math skills
    • Must possess ability to maintain visual attention and mental concentration for significant periods of time
    • Must have extensive cashiering experience.
    • Must have exceptional guest service skills
    • Must be detail oriented
    • Must be able to communicate effectively with guests and other team members
    • Must be able to work nights, weekends, and holidays
    • The employee must frequently lift and/or move up to 50 pounds.
    • Must be able to work outdoors in all weather conditions standing/walking for long periods of time.


    • The Rocktane Fuel Court and Car Wash is located outdoors and as such there is exposure to all weather conditions.
    • Work environment includes exposure to gas and diesel fumes.
    • Environment can be hectic and fast-paced.  
    • Must be able to communicate effectively with guests, specific to position duties and responsibilities.


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