The incumbent in this position is responsible for being the ultimate guide through the guests’ ROCKTANE Gas & Wash experience
Creates an atmosphere that induces guests to make ROCKTANE their choice for their gas station and car wash needs; responsible for actively building and retaining guest relations by providing superior guest service. Exudes Hard Rock Mottos to create excellent first and last impression for all guests.
Provides an amplified guest service environment by focusing on the needs of internal and external guests.
Resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers, Supervisors and Managers.
Operate IT System’s (Agilysis POS, GHS Fuel Pump Software, and other car wash/gas station related equipment).
Assist guests as needed in paying, utilizing, or answering questions about the car wash system.
Accurately maintains and appropriately handles all tender at car wash and / or gasoline dispenser.
Proactively welcomes and greets arriving and departing guests.
Attends to needs of all guests within ROCKTANE in an efficient manner, and specifically follows all established safety protocol.
Assist with selling products intended for sale on the fuel court.
Answer questions about the property, upcoming events, contacts, and provide directions as needed.
Maintain work area in an orderly, clean, neat manner.
Follow internal procedures for dispensing gasoline, always verbally reconfirming and waiting for an acknowledgement of the guest’s preference and amount requested.
Meets Hard Rock standard for grooming, uniform or attire.
Attend and participate in meetings, completing follow-up as assigned.
Use all equipment associated with the position, including, but not limited to, gas station pumps, car wash equipment, cash registers and computer equipment.
Abide by all applicable Hard Rock policies and procedures.
Other duties as assigned.
High School diploma or equivalent required
Cashiering/money handling experience in making accurate change in a fast-paced environment or an equivalent combination of education and/or experience
Must possess basic math skills
Must possess ability to maintain visual attention and mental concentration for significant periods of time
Must have extensive cashiering experience.
Must have exceptional guest service skills
Must be detail oriented
Must be able to communicate effectively with guests and other team members
Must be able to work nights, weekends, and holidays
The employee must frequently lift and/or move up to 50 pounds.
Must be able to work outdoors in all weather conditions standing/walking for long periods of time.
The Rocktane Fuel Court and Car Wash is located outdoors and as such there is exposure to all weather conditions.
Work environment includes exposure to gas and diesel fumes.
Environment can be hectic and fast-paced.
Must be able to communicate effectively with guests, specific to position duties and responsibilities.