Under the direction of the Spa Manager, incumbent assists in supervising team members, products and environment to ensure a positive Spa experience resulting in repeat/increased visits and increased purchase of products and services. Spa Shift Managers are responsible for opening and closing procedures, monitoring the booking system for potential issues and opportunities, inventory controls, and facility operational excellence. Spa Shift Managers are the first responders for guest and employee questions and/or challenges. Responsible for supporting the guest experience from check-in to departure by adhering to Hard Rock and Forbes guest service standards.
· High school diploma or equivalent is required, along with a minimum of two (2) years of customer service/guest relations experience or combined education and experience. Prior supervisory experience of at least two (2) years is strongly preferred. A four-year degree in Hospitality Management is preferred. Must have or attain certification in spa supervision.
· Familiar with a variety of the field’s concepts, practices and procedures. Relies on experience and judgement to plan and accomplish goals. Must possess excellent organizational, communications and multi-tasking skills. Must possess excellent time management skills, along with the ability to forecast the time management needs of others.