Posted Date 1 month ago(3/2/2020 12:02 PM)
Job ID


Under the direction of the Spa Manager, incumbent assists in supervising team members, products and environment to ensure a positive Spa experience resulting in repeat/increased visits and increased purchase of products and services.  Spa Shift Managers are responsible for opening and closing procedures, monitoring the booking system for potential issues and opportunities, inventory controls, and facility operational excellence. Spa Shift Managers are the first responders for guest and employee questions and/or challenges. Responsible for supporting the guest experience from check-in to departure by adhering to Hard Rock and Forbes guest service standards.



  • Role model/promote discretion and confidentiality regarding guest information and shared conversations.
  • Oversee daily work assignments, performance and guest interaction of Spa employees.
  • Ensure appropriate staffing to ensure guest satisfaction, Spa safety and cleanliness.
  • Investigate and resolve guest situations to best satisfy the guest and maintain good business practices.
  • Prepare and process daily reports; point out trends or other points of significance to department management.
  • Assists in selecting, training, coaching, counseling, appraising and retaining staff members who consistently perform actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
  • Order supplies, inventory, and set up retail displays that attract guest attention and result in increased sales.
  • Develop new ideas to promote additional revenue generation.
  • Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns and observations
  • Perform general administrative duties.
  • Must demonstrate job knowledge without needing ongoing oversight and follow up.
  • Other duties as assigned.


·       High school diploma or equivalent is required, along with a minimum of two (2) years of customer service/guest relations experience or combined education and experience. Prior supervisory experience of at least two (2) years is strongly preferred. A four-year degree in Hospitality Management is preferred. Must have or attain certification in spa supervision.

·       Familiar with a variety of the field’s concepts, practices and procedures. Relies on experience and judgement to plan and accomplish goals. Must possess excellent organizational, communications and multi-tasking skills. Must possess excellent time management skills, along with the ability to forecast the time management needs of others.


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