This position is responsible for directing the management and staff of their restaurant or department.
Embodies the culture of Hard Rock Hotel & Casino’s values and creates a positive working environment within their restaurant or department.
Responsible for creating hospitality and guest focused environment, leading by example.
Identifies and defines business needs and implements solutions which may result in beneficial changes in the operation of the restaurant, improvement in the restaurant's impact or interaction with customers, improvement in the restaurant's ability to reduce or contain costs or generate additional revenue. Continuously seeks opportunities for improvement.
Works in conjunction with the Chef and directs the development and administration of controls for all phases of the restaurant in an economical and profitable manner while maintaining established standards
Institutes cost control procedures, inventories and standards of performance.
Counsels, guides, trains, and instructs assigned personnel in the proper performance of their duties, including kitchen personnel
Works with manual and automated systems and develops or implements procedures, formats, budgets, testing, training and documentation
Staff replacement within the guidelines of the department
Develops and implements operating standards where necessary
Communicates with management, other departments, and designated personnel to address the needs of the POS and reservations systems.
Provides project leadership and project management as assigned
In the absence of senior F&B management provides leadership and direction for the department as required
Acts immediately on all customer questions or complaints and ensures guest satisfaction.
Responsible for the back of the house operations in the absence of the room chef
Conducts themselves in accordance with all Gaming Commission Regulations, and Hard Rock Hotel & Casino’s departmental policies and procedures
Other assignments as directed
High School diploma, GED, or equivalent required
Bachelor and/or Master's degree in business or related field preferred, but may be waived with extensive experience in the field in a similar capacity
Five (5) years food & beverage management experience
Experience in casino and/or hotel environment preferred
Must be familiar with financial data and cost control techniques
Proven ability in developing budgets and business plans
Ability to compile, compute, and analyze pertinent data needed for reports
Ability to work with the POS systems
Proficient knowledge of Microsoft Outlook, Excel, and Word is required
Excellent interpersonal, customer service, communication, team building, and problem solving skills are required
Excellent verbal and written communication skills
Ability to coordinate multiple tasks at once
Ability to negotiate and build relationships with diverse departments and casino personnel
Ability to implement strategic visions and plans into day to day operations
Must be able to respond calmly and make rational decisions when handling guest and employee conflicts
Must be able to work independently
Must be able to conduct conversations with customers and employees and speak distinctly and persuasively with others
Must be able to tolerate areas containing secondary smoke
Must be able to work at a fast pace and in stressful situations
The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.
Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.