SHIFT MGR - EVS-SEASONAL

Posted Date 3 weeks ago(3/10/2020 10:41 AM)
Job ID
2020-13547
Category
EVS, Engineering & Facilities

Overview

Under the direction of the EVS Manager, the incumbent ensures hotel floors and rooms are cleaned and inspected to established Hard Rock property and brand standards.

Responsibilities

  • Conducts him/herself in accordance with all Gaming Commission Regulations as well as departmental policies and procedures
  • Acknowledge all guests utilizing the 10/5 rule and using the guest name whenever possible
  • With assistance from Director of EVS and EVS Managers, manages the property’s Hotel EVS Department in all daily operations
  • Creates a culture of high ethical standards, integrity and service at all times
  • Personally assists guests, inspects VIP guest rooms, solicits feedback and adapts internal procedures accordingly
  • Implements systems that help anticipate the needs of our guests
  • Seeks opportunities to improve performance, and implements action plans for improvement
  • Works with existing Hard Rock standards and develops property-specific standards to ensure exceptional quality, value, and presentation of public area product
  • Works with direct reports to help set development plans; conducts performance appraisals and evaluates progress toward goals
  • Creates a culture of accountability through quality control metrics for EVS performance
  • Ensures that all EVS employees have excellent initial and ongoing training
  • Creates a culture of excellence and professionalism as it relates to customer service, employee relationships and interdepartmental interactions
  • Coaches, mentors, and motivates the EVS Team to provide an exceptional guest experience, consistent with industry-observed luxury travel standards (AAA / Forbes).
  • Ensures integration and teamwork for the department in a positive environment
  • Participates in quality assurance program and helps EVS achieve a top-tier rating
  • Assure all safety policies and procedures are followed
  • Assists in the purchase of EVS supplies through performing inventories
  • Review and monitor scheduling for all EVS employees
  • Works closely with vendors to assure proper pricing, delivery and maintenance
  • Is responsible for overseeing the completion of EVS projects
  • Utilize device/HotSOS to place requests for Porters, EVS attendants and other departments
  • Is responsible for overall condition of cleanliness and functionality of the public areas, by generating requests through HotSOS/REX Assist in creating EVS assignments and maintains them to ensure efficient and accurate execution
  • To report for duty punctually wearing the correct uniform/attire. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards.
  • Other duties as assigned

Qualifications

  • High School diploma, GED, or equivalent required
  • Must currently hold or be able to obtain a NJ Casino Employee Registration license through the NJ Division of Gaming Enforcement.
  • Minimum 1 years of experience in a Hotel EVS Management role or 2 years of experience as Hotel EVS Supervisor
  • Bilingual in Spanish preferred

 

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