Posted Date 3 weeks ago(3/12/2020 11:49 AM)
Job ID
Food & Beverage - Hourly


It is the responsibility of the server to provide high quality food and beverage service and ensure that guest have a great experience


  • Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible
  • Thank guests with genuine appreciation and provide a fond farewell
  • Anticipate guests’ service needs
  • Engage guests in conversation regarding their stay, property services, and area attractions
  • Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one’s voice, using the callers’ name, transferring calls to the appropriate person/ department, requesting permission before placing the caller on hold, and allowing the caller to end the call
  • Speak to guests’ and co-workers using clear, appropriate and professional language
  • Monitor dining rooms for seating availability, service, safety, and well being of guests.
  • Take the guest order , always trying to use suggestive sell / upselling techniques
  • Serve food and beverage to guest throughout the F&B venue
  • Running food from the kitchen out to dining guest
  • Pre-bus and bus tables throughout shift utilizing a tray
  • Complete open and closing side duties during the shift
  • Check menus to ensure they are current, clean, plentiful, and wrinkle-free.
  • Move and arrange tables, chairs, and settings and organize seating for groups with special needs with minimal amount of disturbance to other guests.
  • Process all guest orders thru the POS terminal
  • Adhere to the Hard Rock cash handling policy
  • Adhere to PCI compliance about protecting guest information
  • Protecting basic information from guest such as name, room numbers and credit card information.
  • Follow property control audit standards and cash handling procedures (e.g. blind drops)
  • Maintain cleanliness of work areas throughout the shift, practicing clean as you go procedures
  • Notify management of maintenance repair issues
  • Complete any additional reasonable requests by management
  • Check with supervisor before leaving at end of shift


  • Minimum six (6) months of related experience required
  • Able to work a varied work schedule to include nights, weekends, and holidays.
  • Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
  • Be flexible and adaptable to change.
  • Adheres to state liquor laws and beverage control procedures that pertain to serving and handling.
  • Serve-safe food handlers certification required



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