LOUNGE SERVER - COUNCIL OAK SEASONAL

Posted Date 3 weeks ago(3/12/2020 12:11 PM)
Job ID
2020-13614
Category
Food & Beverage - Hourly

Overview

It is the responsibility of the server to provide high quality food and beverage service ensure that guest have a great experience.

Responsibilities

  • Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible
  • Thank guests with genuine appreciation and provide a fond farewell
  • Anticipate guests’ service needs
  • Engage guests in conversation regarding their stay, property services, and area attractions
  • Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one’s voice, using the callers’ name, transferring calls to the appropriate person/ department, requesting permission before placing the caller on hold, and allowing the caller to end the call
  • Speak to guests’ and co-workers using clear, appropriate and professional language
  • Monitor dining rooms for seating availability, service, safety, and well being of guests.
  • Take the guest order , always trying to use suggestive sell / upselling techniques
  • Serve food and beverage to guest throughout the F&B venue
  • Running food from the kitchen out to dining guest
  • Pre-bus and bus tables throughout shift utilizing a tray
  • Complete open and closing side duties during the shift
  • Check menus to ensure they are current, clean, plentiful, and wrinkle-free.
  • Move and arrange tables, chairs, and settings and organize seating for groups with special needs with minimal amount of disturbance to other guests.
  • Process all guest orders thru the POS terminal

 

Qualifications

  • Minimum six (6) months of related experience required

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