It is the responsibility of the server to provide high quality food and beverage service ensure that guest have a great experience.
Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible
Thank guests with genuine appreciation and provide a fond farewell
Anticipate guests’ service needs
Engage guests in conversation regarding their stay, property services, and area attractions
Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one’s voice, using the callers’ name, transferring calls to the appropriate person/ department, requesting permission before placing the caller on hold, and allowing the caller to end the call
Speak to guests’ and co-workers using clear, appropriate and professional language
Monitor dining rooms for seating availability, service, safety, and well being of guests.
Take the guest order , always trying to use suggestive sell / upselling techniques
Serve food and beverage to guest throughout the F&B venue
Running food from the kitchen out to dining guest
Pre-bus and bus tables throughout shift utilizing a tray
Complete open and closing side duties during the shift
Check menus to ensure they are current, clean, plentiful, and wrinkle-free.
Move and arrange tables, chairs, and settings and organize seating for groups with special needs with minimal amount of disturbance to other guests.
Process all guest orders thru the POS terminal
Minimum six (6) months of related experience required