Posted Date 3 weeks ago(3/12/2020 12:20 PM)
Job ID
Food & Beverage - Hourly


The primary responsibility of the In Room Dining Cashier/ Ordertaker is to take guests orders over the phone in a quick and friendly manner.


  • Answer telephones using appropriate etiquette including answering the phone within 3 rings
  • Take the guest order , always trying to use suggestive/ upselling techniques
  • Provide an expected delivery time for their order
  • Place and log call backs for all IRD orders within appropriate time frame to ensure guest satisfaction
  • Cummunicate daily specials and answer any questions guest may have in regard to the menu having to do with food and / or beverage
  • Anticipate guests’ service needs by asking appropriate questions
  • Speak to guests’ and co-workers using clear, appropriate and professional languange
  • Process all guest orders thru the POS terminal noting food modifiers for guest special requests
  • Adhere to the HardRock cash handling policy
  • Adhere to PCI compliance with regard to protecting guest information
  • Protecting basic information from guest such as name, room numbers and credit card information.
  • Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank
  • Follow property control audit standards and cash handling procedures ( e.g blind drops)
  • Transport bank to/from assigned workstation, following security procedure
  • Maintain cleanliness of work areas throughout the shift, practicing clean as you go procedures
  • Notify management of maintenance repair issues
  • Complete any additional reasonable requests by management


  • Minimum six (6) months of related experience required


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed