ORDER TAKER - IN ROOM DINING SEASONAL

Posted Date 3 weeks ago(3/12/2020 12:20 PM)
Job ID
2020-13615
Category
Food & Beverage - Hourly

Overview

The primary responsibility of the In Room Dining Cashier/ Ordertaker is to take guests orders over the phone in a quick and friendly manner.

Responsibilities

  • Answer telephones using appropriate etiquette including answering the phone within 3 rings
  • Take the guest order , always trying to use suggestive/ upselling techniques
  • Provide an expected delivery time for their order
  • Place and log call backs for all IRD orders within appropriate time frame to ensure guest satisfaction
  • Cummunicate daily specials and answer any questions guest may have in regard to the menu having to do with food and / or beverage
  • Anticipate guests’ service needs by asking appropriate questions
  • Speak to guests’ and co-workers using clear, appropriate and professional languange
  • Process all guest orders thru the POS terminal noting food modifiers for guest special requests
  • Adhere to the HardRock cash handling policy
  • Adhere to PCI compliance with regard to protecting guest information
  • Protecting basic information from guest such as name, room numbers and credit card information.
  • Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank
  • Follow property control audit standards and cash handling procedures ( e.g blind drops)
  • Transport bank to/from assigned workstation, following security procedure
  • Maintain cleanliness of work areas throughout the shift, practicing clean as you go procedures
  • Notify management of maintenance repair issues
  • Complete any additional reasonable requests by management

Qualifications

  • Minimum six (6) months of related experience required

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