Posted Date 5 months ago(4/29/2021 8:38 AM)
Job ID
Food & Beverage - Hourly


It is the responsibility of the server to provide high quality food and beverage service ensure that guest have an amazing experience.


  • Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible
  • Thank guests with genuine appreciation and provide a fond farewell
  • Anticipate guests’ service needs
  • Engage guests in conversation regarding their stay, property services, and area attractions
  • Speak to guests’ and co-workers using clear, appropriate and professional language
  • Monitor dining rooms for seating availability, service, safety, and well-being of guests
  • Take the guest order, always trying to use suggestive sell / upselling techniques
  • Serve food and beverage to guest throughout the F&B venue
  • Running food from the kitchen out to dining guest
  • Pre-bus and bus tables throughout shift utilizing a tray
  • Complete open and closing side duties during the shift
  • Check menus to ensure they are current, clean, plentiful, and wrinkle-free
  • Move and arrange tables, chairs, and settings and organize seating for groups with special needs with minimal amount of disturbance to other guests
  • Process all guest orders thru the POS terminal
  • Adhere to the Hard Rock cash handling policy
  • Adhere to PCI compliance about protecting guest information
  • Protecting basic information from guest such as name, room numbers and credit card information
  • Follow property control audit standards and cash handling procedures (e.g. blind drops)
  • Maintain cleanliness of work areas throughout the shift, practicing clean as you go procedures
  • Notify management of maintenance repair issues
  • Complete any additional reasonable requests by management
  • Check with supervisor before leaving at end of shift


  • Minimum two (2) to three (3) years of related experience required
  • Able to work a varied work schedule to include nights, weekends, and holidays
  • Must be able to communicate effectively with guests in English, specific to position duties and responsibilities
  • Be flexible and adaptable to change
  • Adheres to state liquor laws and beverage control procedures that pertain to serving and handling
  • Serve-safe food handlers certification required


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