Hard Rock International

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IT SERVICE TECHNICIAN

IT SERVICE TECHNICIAN

Job ID 
2017-3310
# of Openings 
1
Job Locations 
US-NJ-ATLANTIC CITY
Posted Date 
11/14/2017
Category 
Information Technology

More information about this job

Overview

The IT Service Technician’s role is to support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required.

Responsibilities

  • Analyzes and resolves hardware/software/problems such as operational discrepancies, job aborts, and network issues. Refers problems to appropriate person when IT Service Technician’s best efforts cannot resolve.
  • Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.
  • Accurately document instances of hardware failure, repair, installation, and removal.
  • Liaise with, and provide training and support to, end users and staff on computer operation and other issues.
  • Install, configure, test, maintain, monitor, and troubleshoot end user technology, networked peripheral devices, and networking hardware products.
  • Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products.
  • Perform on-site analysis, diagnosis, and resolution of complex technical problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including off-site repair as needed.
  • Receive and respond to incoming calls and/or e-mails regarding technology problems.
  • Assists in development, maintenance and improvement of Information Technology department procedures
  • Manage and/or provide guidance to junior members of the team.

Qualifications

  • A Bachelor’s degree in Information Systems or equivalent training and experience is required.
  • At least five years’ equivalent work experience in a technical analytical position responsible for managing server environments
  • Project management skills a definite asset.
  • Strong understanding of the organization’s goals and objectives.
  • Ability to present ideas in business-friendly and user-friendly language.
  • Highly self motivated and directed, with keen attention to detail.
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize tasks in a high-pressure environment.
  • Strong customer service orientation.
  • Experience working in a team-oriented, collaborative environment.

Technical Requirements:

  • Excellent technical knowledge of network and PC hardware, including Microsoft Windows Server, AS400 Client Access; Microsoft Office, Windows Desktop Operating Systems, MS Outlook & PC hardware configuration skills.
  • Working technical knowledge of current network protocols, operating systems, and standards
  • Minimum of one (1) year of Information Systems experience or college level course work.
  • A+ Certification highly desirable