Hard Rock International

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Front Desk Agent

Front Desk Agent

Job ID 
2018-3579
# of Openings 
1
Job Locations 
US-NJ-ATLANTIC CITY
Posted Date 
2/5/2018
Category 
Reservations

More information about this job

Overview

 

Under the direction of the Front Desk Manager, the incumbent is responsible for accurate rating of rooms and ensuring the room rack is properly adjusted at all times.

Responsibilities

Essential Job Functions:

 

  • Checking out any vacant and clean (due out) rooms and changing statuses of rooms in the rack.
  • Running alert date reports
  • Reviewing out-of-order and off-market rooms on a daily basis for validity.
  • Answering incoming phone calls and responding to guest requests.
  • Responding to guests checking out via video check-out.
  • Offering bell assistance to each guest upon departure and running applicable reports to verify correct room rates.
  • Perform other duties as assigned.

 

 

Qualifications

 

 

High School Diploma or equivalent education required and minimum front desk/hotel experience preferred or an equivalent combination of education and/or experience.  Bachelor’s degree preferred. 

 

Additional Requirements:

 

  • Must possess strong mathematical skills specific to position responsibilities
  • Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.