Hard Rock International

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Executive Casino Host

Executive Casino Host

Job ID 
2018-3623
# of Openings 
1
Job Locations 
US-NJ-ATLANTIC CITY
Posted Date 
1/26/2018
Category 
Marketing

More information about this job

Overview

Under the direction of the Director of Player Development the incumbent builds and maintains relationships with targeted guests through personal contact by phone and in person in order to generate incremental gaming revenues.

Responsibilities

 

  • Build and maintain relationships with guests and market our gaming product and amenities to valued guests.
  • Increase the growth of gaming revenues through development of a targeted customer base.
  • Track guest’s visits, arrange accommodations and provide complimentaries according to established guidelines.
  • Greet guest in the casino and participate in social events and special promotions.
  • Issue Player’s Club cards and promote the program and related promotions.
  • Research, update, and organize personal player information to ensure accurate and proper communication.
  • Ensure the protection of guests’ rewards and credit lines.
  • Effectively handle customer complaints and discrepancies in an efficient and courteous manner.
  • Provide special services to include food, beverage, transportation, cross-property events and Player’s Club programs.
  • Telemarket to active and inactive guests by mail and phone to further develop brand loyalty and visitation to the Hard Rock Hotel and Casino and report the results of these efforts.
  • Assist in the development of incentive programs, host goals, special events and marketing programs.
  • Maintain up to date knowledge of all electronic gaming machines, player tracking systems, promotions, events, entertainment and general property information.
  • Maintain up to date knowledge of competitors’ promotions.
  • Respond to Player’s Club letters and customer service survey results and communicate that information to the appropriate department manager.
  • Safeguard the confidential nature of all departmental and company records.
  • Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
  • Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
  • Other duties as assigned.

Qualifications

High school diploma or equivalent required and three (3) years host experience or three (3) years in a supervisory capacity in gaming machines or table games or the equivalent combination of education and experience. Bachelor’s degree in Accounting, Business Administration, Finance or Marketing preferred.

Must currently hold or be able to obtain a NJ Casino Employee Registration license through the NJ Division of Gaming Enforcement.