Hard Rock International

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Housekeeping Manager

Housekeeping Manager

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# of Openings 
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Housekeeping, Laundry & Public Space

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Overall Hotel Housekeeping department operations, including management and supervisory functions.  Provide first-class hotel room accommodations, excellent guest service, and a positive employee experience. 




  • Conducts him/herself in accordance with all Gaming Commission Regulations as well as departmental policies and procedures
  • With assistance from Director of Housekeeping, manages the property’s Hotel Housekeeping Department in all daily operations
  • Creates a culture of high ethical standards, integrity and service at all times
  • Personally assists guests, inspects VIP guest rooms, solicits feedback and adapts internal procedures accordingly
  • Implements systems that help anticipate the needs of our guests
  • Seeks opportunities to improve performance, and implements action plans for improvement
  • Works with existing Hard Rock standards and develops property-specific standards to ensure exceptional quality, value, and presentation of room product
  • Works with direct reports to help set development plans; conducts performance appraisals and evaluates progress toward goals
  • Creates a culture of accountability through quality control metrics for Housekeeping performance
  • Ensures that all Housekeeping employees have excellent initial and ongoing training
  • Creates a culture of excellence and professionalism as it relates to customer service, employee relationships and interdepartmental interactions
  • Coaches, mentors, and motivates the Housekeeping Team to provide an exceptional guest experience, consistent with industry-observed luxury travel standards (AAA / Forbes).
  • Ensures integration and teamwork for the department in a positive environment
  • Participates in quality assurance program and helps Housekeeping achieve a top-tier rating
  • Assure all safety policies and procedures are followed
  • Purchase linens and housekeeping supplies
  • Conduct scheduling for all housekeeping employees
  • Works closely with vendors to assure proper pricing, delivery and maintenance
  • Other duties as assigned








  • High School diploma, GED, or equivalent required
  • Minimum 4 years of experience in Hotel Housekeeping Management role or 4 years of experience as Hotel Department Head in rooms discipline
  • Bilingual in Spanish preferred
  • Must possess the ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience
  • Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals
  • Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance
  • Must possess the ability to take charge, make improvements, build teams and make decisions
  • Must be able to communicate effectively with guests in English, specific to position duties and responsibilities
  • Must possess good knowledge of computers
  • Must be detail oriented
  • Must possess excellent time management skills
  • Must be willing and able to work flexible hours including evenings, weekends
  • Must be mobile in order to visit guest rooms, storage areas, offices and other spaces