Hard Rock International

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RockStop Gas & Wash Attendant

RockStop Gas & Wash Attendant

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  1. The incumbent in this position is responsible for being the ultimate guide through the guests’ ROCKSTOP Gas & Wash experience. ROCKSTOP is a unique part of our business, which requires a special person to create the experience. The incumbent is responsible for following all standards and procedures of the ROCKSTOP.


  • Creates an atmosphere that induces guests to make ROCKSTOP their choice for their gas station and car wash needs; responsible for actively building and retaining guest relations by providing superior guest service.  Exudes Hard Rock Mottos to create excellent first and last impression for all guests.
  • Provides an amplified guest service environment by focusing on the needs of internal and external guests.  
  • Resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers, Supervisors and Managers.
  • Operate IT System’s (Agilysis POS, Bally CMP, and other car wash/gas station related equipment).
  •  Assist guests as needed in paying, utilizing, or answering questions about the car wash system.
  •  Accurately maintains and appropriately handles all tender at car wash and / or gasoline dispenser.
  •  Proactively welcomes and greets arriving and departing guests, always using the 10/5 rule.
  •  Attends to needs of all guests within ROCKSTOP in an efficient manner, and specifically follows all established safety protocol.
  •  Assist with selling and / or stocking products intended for sale on the fuel court.
  •  Answer questions about the property, upcoming events, contacts, and provide directions as needed.
  •  Maintain work area in an orderly, clean, neat manner.
  •  Follow internal procedures for dispensing gasoline, always verbally reconfirming and waiting for an acknowledgement of the guest’s preference and amount requested.
  •  Remove trash.
  •  Meets Hard Rock standard for grooming, uniform or attire.
  •  Attend and participate in meetings, completing follow-up as assigned.
  •  Use all equipment associated with the position, including, but not limited to, gas station pumps, car wash equipment, cash registers and computer equipment.
  •  Abide by all applicable Hard Rock policies and procedures.
  • Other duties as assigned.


The skills and abilities necessary for effective performance within this position are typically acquired through a high school diploma or work equivalent experience in a fast paced environment.



  • Excellent customer service skills.
  • Basic math skills.
  • Procedures and methods to operate various computer programs.
  • Be flexible to work varying shifts and time schedules as needed.
  • Communicate effectively with all levels of employees and guests.
  • Remain calm in a fast-paced, outdoor atmosphere.
  • Distinguish between different denominations of currency and make correct change.
  • Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.