Under the direction of the Front Office Manager, plans and directs the Front Desk and Guest Service operations to ensure a positive guest experience.
Responsibilities
Oversees daily work assignments of Front Desk staff.
Performs detailed guest room inspections to identify repair/improvement needs.
Investigates and resolves guest situations such as reservation errors or lost personal belongings.
Responsible for quality, consistency, and presentation of all products delivered to guests.
Develop department members’ knowledge and skills through education, training, coaching, corrective counseling, etc.
Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
Conduct personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
Promotes positive guest/employee relations.
Perform other duties as assigned.
Qualifications
High School Diploma or equivalent and at least three (3) years of front desk experience required, or an equivalent combination of education and experience.
Bachelor’s degree in Hospitality Management is preferred.
Must have proficient knowledge of MS Office software programs such as Excel, Word and Outlook.
