Hard Rock International

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DIRECTOR OF CATERING & BANQUETS

DIRECTOR OF CATERING & BANQUETS

Job ID 
2018-3720
# of Openings 
1
Job Locations 
US-NJ-ATLANTIC CITY
Posted Date 
2/14/2018
Category 
Food & Beverage Operations

More information about this job

Overview

Under the direction of the Vice President of Food and Beverage, the Director of Catering & Banquets plans and directs the overall Banquets operations, including all related management functions to ensure a positive guest experience;  acts as a key leader and example to the department, ensures accurate record keeping, prepares, reviews and analyzes reports.

Responsibilities

  • Exhibit conduct in accordance with all Gaming Commission Regulations and Hard Rock Hotel & Casino’s departmental policies and procedures.
  • Supervise the Banquet Office, to ensure that all payroll, schedules and reports are completed in a timely manner.
  • Leads by example, creating an environment focused on hospitality, service, and product quality.
  • Hires and discharges employees according to established personnel policies and procedures, ensuring the appropriate staffing levels are consistently met.
  • Implements and conducts orientation, training classes and evaluation programs.
  • Develop department members’ knowledge and skills through education, training, coaching, corrective counseling, etc.
  • Conducts monthly staff meetings, as well as attends Banquet Event Order Meetings, Forecast Meetings, F & B Meetings and Pre-Convention Meetings.
  • Collaborates with Food & Beverage in designing, planning and pricing of all menus.
  • Ensures guest service according to established standard of quality.
  • Implements merchandising techniques, keeps departmental labor cost on an acceptable level.
  • Responsible for scheduling to ensure maximum coverage to the department, planning, timing and supervision of all details for successful banquet functions.
  • Prepare and instruct Team Members on upcoming functions, including station sheets, floor plans and specific instructional details to be followed through.
  • Continuously maintain visibility to Team Members and guests while checking on events to insure that all is running smoothly and as expected.
  • Order supplies, linens, uniforms, and outside purchases.
  • Prepare and adhere to monthly budget and monthly payroll forecast.
  • Review weekly forecast and prepare for scheduling.
  • Advises staff of and adheres to established hotel policies, food and beverage policies, labor regulations and liquor laws.
  • Promotes positive public/employee relations at all times.
  • Maintains a clean, safe, hazard-free work environment within area of responsibility.
  • Drives P&L strength by implementing appropriate programs and systems and provides oversight to ensure adherence to such. Monitors P&L statements to ensure objectives are met, and recommends corrective actions as required. Ensures strong fiscal responsibility is demonstrated by staff.
  • Utilize and/or create financial reporting tools to properly measure area’s efficiency and financial success and takes corrective action as necessary.
  • Conducts or reviews detailed management and operational analyses to ensure ongoing success and efficiency within the department.
  • Recommends to senior management operational enhancements that support initiatives and promote excellence.
  • Demonstrates a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
  • Conducts personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values.
  • Stays abreast of the current trends and practices within area of responsibility and communicates pertinent information to management, peers, direct reports and team members as appropriate.
  • Perform other duties as assigned.



Qualifications

  • Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
  • Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
  • Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
  • Strong communication and interpersonal skills to effectively communicate with guests, team members, all levels of management and other departments.
  • Thorough understand of and ability to drive P&L strength and institute and maintain appropriate programs to effect positive financial results and budgetary procedures.
  • Well-developed, tactful problem solving skills with the ability to apply ingenuity and creativity towards a resolution.
  • Proven ability to direct, motivate and develop staff.
  • Ability to lead and mentor team to meet objectives.
  • Adaptable to departmental strategic plans in order to achieve organizational goals.

 

EDUCATION AND/OR EXPERIENCE:

Bachelor's degree in Restaurant Management or Hospitality as well as five (5) to ten (10) years of management experience in a food and beverage area, including but not limited to Catering, Banquets and Volume restaurants or an equivalent combination of education and experience. Diverse business experience with significant administrative responsibilities in a major corporation with multiple units. Minimum ten (10) years Food & Beverage experience, with minimum five (5) years in management capacity. Minimum three (3) years resort hotel experience .Must currently hold or be able to obtain a NJ Casino Employee Registration license through the NJ Division of Gaming Enforcement.

 

KNOWLEDGE, SKILLS AND ABILITIES (KSA’s):

  • Familiar with a variety of the field’s concepts, practices and procedures.
  • Relies on experience and judgment to plan and accomplish goals.
  • Able to perform a variety of complicated tasks.
  • Must possess excellent organizational, communication, organizational and multi-tasking skills.
  • Must possess excellent time management skills, along with the ability to forecast the time management needs of others.
  • Must possess refined speaking and listening skills.

 

Language Skills:

·         Must be able to effectively coach and counsel employees.

  • Must be able to effectively communicate with guests regarding complaints, tours, programs, etc.
  • Must be able to read, understand and explain to employees technical manuals and other related materials required for proper completion of goals.

 

Mathematical Skills:

  • Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities.
  • Must be able to analyze and interpret related data as well as financial statements.

 

Reasoning Ability:

Must be able to function and manage in non-standard situations where some judgment is required and limited guidelines exist.

 

Computer Skills:

Proficient knowledge of software programs such as Microsoft Excel, Outlook and Microsoft Word.

 

WORK ENVIRONMENT:

  • While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
  • The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.