Hard Rock International

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Food & Beverage Operations

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Under the direction of the Vice President of Food and Beverage, the Director of Catering & Banquets plans and directs the overall Banquets operations, including all related management functions to ensure a positive guest experience;  acts as a key leader and example to the department, ensures accurate record keeping, prepares, reviews and analyzes reports.


  • Exhibit conduct in accordance with all Gaming Commission Regulations and Hard Rock Hotel & Casino’s departmental policies and procedures.
  • Supervise the Banquet Office, to ensure that all payroll, schedules and reports are completed in a timely manner.
  • Leads by example, creating an environment focused on hospitality, service, and product quality.
  • Hires and discharges employees according to established personnel policies and procedures, ensuring the appropriate staffing levels are consistently met.
  • Implements and conducts orientation, training classes and evaluation programs.
  • Develop department members’ knowledge and skills through education, training, coaching, corrective counseling, etc.
  • Conducts monthly staff meetings, as well as attends Banquet Event Order Meetings, Forecast Meetings, F & B Meetings and Pre-Convention Meetings.
  • Collaborates with Food & Beverage in designing, planning and pricing of all menus.
  • Ensures guest service according to established standard of quality.
  • Implements merchandising techniques, keeps departmental labor cost on an acceptable level.
  • Responsible for scheduling to ensure maximum coverage to the department, planning, timing and supervision of all details for successful banquet functions.
  • Prepare and instruct Team Members on upcoming functions, including station sheets, floor plans and specific instructional details to be followed through.
  • Continuously maintain visibility to Team Members and guests while checking on events to insure that all is running smoothly and as expected.
  • Order supplies, linens, uniforms, and outside purchases.
  • Prepare and adhere to monthly budget and monthly payroll forecast.
  • Review weekly forecast and prepare for scheduling.
  • Advises staff of and adheres to established hotel policies, food and beverage policies, labor regulations and liquor laws.
  • Promotes positive public/employee relations at all times.
  • Maintains a clean, safe, hazard-free work environment within area of responsibility.
  • Drives P&L strength by implementing appropriate programs and systems and provides oversight to ensure adherence to such. Monitors P&L statements to ensure objectives are met, and recommends corrective actions as required. Ensures strong fiscal responsibility is demonstrated by staff.
  • Utilize and/or create financial reporting tools to properly measure area’s efficiency and financial success and takes corrective action as necessary.
  • Conducts or reviews detailed management and operational analyses to ensure ongoing success and efficiency within the department.
  • Recommends to senior management operational enhancements that support initiatives and promote excellence.
  • Demonstrates a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
  • Conducts personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values.
  • Stays abreast of the current trends and practices within area of responsibility and communicates pertinent information to management, peers, direct reports and team members as appropriate.
  • Perform other duties as assigned.


  • Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
  • Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
  • Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
  • Strong communication and interpersonal skills to effectively communicate with guests, team members, all levels of management and other departments.
  • Thorough understand of and ability to drive P&L strength and institute and maintain appropriate programs to effect positive financial results and budgetary procedures.
  • Well-developed, tactful problem solving skills with the ability to apply ingenuity and creativity towards a resolution.
  • Proven ability to direct, motivate and develop staff.
  • Ability to lead and mentor team to meet objectives.
  • Adaptable to departmental strategic plans in order to achieve organizational goals.



Bachelor's degree in Restaurant Management or Hospitality as well as five (5) to ten (10) years of management experience in a food and beverage area, including but not limited to Catering, Banquets and Volume restaurants or an equivalent combination of education and experience. Diverse business experience with significant administrative responsibilities in a major corporation with multiple units. Minimum ten (10) years Food & Beverage experience, with minimum five (5) years in management capacity. Minimum three (3) years resort hotel experience .Must currently hold or be able to obtain a NJ Casino Employee Registration license through the NJ Division of Gaming Enforcement.



  • Familiar with a variety of the field’s concepts, practices and procedures.
  • Relies on experience and judgment to plan and accomplish goals.
  • Able to perform a variety of complicated tasks.
  • Must possess excellent organizational, communication, organizational and multi-tasking skills.
  • Must possess excellent time management skills, along with the ability to forecast the time management needs of others.
  • Must possess refined speaking and listening skills.


Language Skills:

·         Must be able to effectively coach and counsel employees.

  • Must be able to effectively communicate with guests regarding complaints, tours, programs, etc.
  • Must be able to read, understand and explain to employees technical manuals and other related materials required for proper completion of goals.


Mathematical Skills:

  • Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities.
  • Must be able to analyze and interpret related data as well as financial statements.


Reasoning Ability:

Must be able to function and manage in non-standard situations where some judgment is required and limited guidelines exist.


Computer Skills:

Proficient knowledge of software programs such as Microsoft Excel, Outlook and Microsoft Word.



  • While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
  • The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.