Hard Rock International

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Parking Cashier

Parking Cashier

Job ID 
2018-3733
# of Openings 
1
Job Locations 
US-NJ-ATLANTIC CITY
Posted Date 
2/15/2018
Category 
Transportation

More information about this job

Overview

The role of Parking Cashier at Hard Rock Hotel & Casino Atlantic City is to Amplify the level of service and elevate the guest experience.  In this role, Parking Cashiers will be initial greeters of the property and will set the tone for each of our guest’s visit.  Parking Cashiers will service a range of clientele, all of which are expected to be treated with first-class service in all aspects of their interaction. 

Under direction of the Valet Supervisor, the incumbent ensures the swift expedition of our guests through the parking process while creating genuine rapport with them upon arrival.

Responsibilities

  • Conducts him/herself in accordance with all Gaming Control Commission Regulations as well as departmental policies and procedures
  • Acknowledge all guests utilizing the 10/5 rule and using the guest name whenever possible
  • Works with existing Hard Rock standards and develops property-specific standards to ensure exceptional quality, value, and presentation of service standards
  • Creates a culture of high ethical standards, integrity and service at all times
  • Utilizes effective communication to create a culture of excellence and professionalism as it relates to customer service, employee relationships and interdepartmental interactions.
  • Expresses positive body language and attitude while delivering superior customer service at all times
  • Participates in quality assurance program and helps Guest Services achieve a top-tier customer ratings
  • Works with existing Hard Rock standards and provides feedback to enhance property-specific standards
  • Takes ownership of customer concerns and questions, while escalating any larger service opportunities to Valet Supervisor swiftly.
  • Able to sort, assemble and reconcile paper documents (receipts, tickets, etc.)
  • Maintains cash bank and prepares daily deposit of funds, along with being responsible for posting cash payments and providing customers with receipts.
  • Must be capable of viewing computer monitors/screens for extended periods of time
  • Maintains accurate property information through property fact sheet and other forms of communication.
  • Able to travel to and from cashiering location situated outside the main building.
  • Assure all safety policies and procedures are followed
  • Able to attend training and meetings as and when required.
  • Report for duty punctually wearing the correct uniform/attire. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards.
  • Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
  • Other duties as assigned

Qualifications

Qualifications:

  • High School diploma, GED, or equivalent required
  • Must possess the ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience
  • Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals
  • Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance
  • Must be able to communicate effectively with guests in English, specific to position duties and responsibilities
  • Must possess working knowledge of computers; proficiency in utilizing point of sale system is preferred
  • Demonstrated aptitude in addition, subtraction and the operation of calculating machines
  • Must be detail oriented
  • Must possess excellent time management skills
  • Must be willing and able to work flexible hours including evenings, weekends

 

Work Environment:

  • The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.
  • While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
  • This position requires a considerable amount of physical activity; should be able to
    • Work a full shift either sitting or standing
    • Lift/Push/Pull/Carry objects up to 50 lbs.
    • Ability to walk, bend, kneel and climb stairs throughout full shift
    • Ability to work inside and outside; Subject to all weather conditions; including: sun, wind, and rain
    • Ability to work in confined quarters and open/close window that is exposed to outside conditions
    • Ability to work varied hours/days, including nights, weekends, and holidays as needed
    • Hearing/speech/vision/literacy ability to have one on one communication with guests and employees and to perform job functions and duties as assigned
    • Ability to function under pressure, set priorities and adjust to changing conditions
  • Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

 

Disclaimer
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).