Hard Rock International

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Housekeeping, Laundry & Public Space

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Under the direction of the Housekeeping Manager, the incumbent ensures hotel floors and rooms are cleaned and inspected to established Hard Rock property and brand standards.


  • Conducts him/herself in accordance with all Gaming Commission Regulations as well as departmental policies and procedures
  • Acknowledge all guests utilizing the 10/5 rule and using the guest name whenever possible
  • With assistance from Director of Housekeeping and Housekeeping Managers, manages the property’s Hotel Housekeeping Department in all daily operations
  • Creates a culture of high ethical standards, integrity and service at all times
  • Personally assists guests, inspects VIP guest rooms, solicits feedback and adapts internal procedures accordingly
  • Implements systems that help anticipate the needs of our guests
  • Seeks opportunities to improve performance, and implements action plans for improvement
  • Works with existing Hard Rock standards and develops property-specific standards to ensure exceptional quality, value, and presentation of room product
  • Works with direct reports to help set development plans; conducts performance appraisals and evaluates progress toward goals
  • Creates a culture of accountability through quality control metrics for Housekeeping performance
  • Ensures that all Housekeeping employees have excellent initial and ongoing training
  • Creates a culture of excellence and professionalism as it relates to customer service, employee relationships and interdepartmental interactions
  • Coaches, mentors, and motivates the Housekeeping Team to provide an exceptional guest experience, consistent with industry-observed luxury travel standards (AAA / Forbes).
  • Ensures integration and teamwork for the department in a positive environment
  • Participates in quality assurance program and helps Housekeeping achieve a top-tier rating
  • Assure all safety policies and procedures are followed
  • Assists in the purchase of linens and housekeeping supplies through performing inventories
  • Conduct scheduling for all housekeeping employees
  • Works closely with vendors to assure proper pricing, delivery and maintenance
  • Is responsible for overseeing the completion of room projects
  • Utilize device/HotSOS to place requests for Housemen and other departments
  • Is responsible for overall condition of cleanliness and functionality of room, by generating requests through HotSOS/REX Assist in creating housekeeping assignments and maintains them to ensure efficient and accurate execution
  • To report for duty punctually wearing the correct uniform/attire. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards.
  • Other duties as assigned



  • High School diploma, GED, or equivalent required
  • Minimum 1 year of experience in a Hotel Housekeeping Management role or 2 years of experience as Hotel Housekeeping Supervisor
  • Bilingual in Spanish preferred
  • Must possess the ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience
  • Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals
  • Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance
  • Must possess the ability to take charge, make improvements, build teams and make decisions
  • Must be able to communicate effectively with guests in English, specific to position duties and responsibilities
  • Must possess good knowledge of computers
  • Must be detail oriented
  • Must possess excellent time management skills
  • Must be willing and able to work flexible hours including evenings, weekends
  • Must be mobile in order to visit guest rooms, storage areas, offices and other spaces 


    • The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. 
    • Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.



    This is not an exhaustive list of all responsibilities, requirements and skills. Management reserves the right to revise the job or to require that other or different tasks be performed when circumstances arise.