Hard Rock International

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Marketing Operations Coordinator

Marketing Operations Coordinator

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Under the direction of the Marketing Operations Supervisor and Marketing Operations Manager, solicits and identifies new gaming customers for the Rock Star Rewards program. Maintains customer information while assuring the highest standards of data entry and guest relations.  Assists with sign-ups at the Rock Star Rewards Desk as well as mobile sign-ups for guests on the casino floor or off property.  Also responsible for aspects of motor-coach operations including the greeting of buses and distribution of offers associated specifically to a bus.  Greet, interact and arrive customers into our 2 VIP Lounges.


  • Exhibit conduct in accordance with all NJ DGE Regulations and Hard Rock Hotel & Casino Atlantic City departmental policies and procedures.
  • Solicit and identify new gaming customers at the Hard Rock Rewards Desk as well as on the casino floor. Generate new business by signing up qualified guests for Hard Rock Rewards.
  • Greet and interact with guests in the casino in a courteous and professional manner.
  • Promote Hard Rock Hotel & Casino by communicating with guests in an enthusiastic, helpful and friendly manner.
  • Maintain up-to-date knowledge of player tracking system, promotions, events, entertainment and general property information.
  • Create and issue Hard Rock Rewards Cards and promote the program and related promotions.
  • Maintain integrity of database by following precise standards of data entry.
  • Ensure the protection of customers’ rewards and credit lines.
  • Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
  • Greet buses as needed and ensure that the correct offers, for each specific bus, are properly loaded onto each patron’s Hard Rock Rewards Card.
  • Assist with Sweepstakes, Promotions and Gift Giveaways as needed.
  • Greet and interact with VIP members and arrive them into computer system as they enter one of two VIP Lounges.
  • Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
  • Ensure prompt and discreet notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
  • Other duties as assigned.


High school diploma or equivalent and at least six (6) months guest service, telemarketing or retail sales experience required or an equivalent combination of education and/or experience. Basic computer skills required, along with the ability to type at least 25 words per minute.