Hard Rock International

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Marketing Operations Supervisor

Marketing Operations Supervisor

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 Assists in the development, planning and implementation of promotions.


  • Exhibit conduct in accordance with all NJ Division of Gaming Enforcement and Hard Rock Hotel & Casino Atlantic City departmental policies and procedures.
  • Execute sophisticated gaming tournaments, giveaways and other promotions.
  • Ensure operational success of event and execution within gaming regulations.
  • Supervision of promotions, motor coach and player lounge teams to deliver a high level of guest service, speed and integrity within all events.
  • Plan, produce and maintain an on-going schedule of promotions, sweepstakes and motor coach arrivals.
  • Develop theme, format and rules for specific promotions and sweepstakes.
  • Maintain promotions, motor coach and events budget on a monthly and yearly basis.
  • Develop proformas for new promotions and sweepstakes, review the results of past promotions and events and make recommendations for the feasibility of repeating or modifying those promotions.
  • Act as master of ceremonies as needed.
  • Oversee expenditures to ensure budget requirements are met.
  • Coordinate all décor requirements for promotions, sweepstakes, motor coach and player lounge greeting stations.
  • Communicate all events information to operating departments to ensure timely coordination of all promotions, sweepstakes and motor coach arrivals.
  • Determine staffing needs and work schedules necessary to implement promotions and sweepstakes as well as motor coach operations and player lounge greeter stations.
  • Works with the Manager of Marketing Operations to ensure public awareness of events.
  • Develop contacts at area attractions to keep abreast of events in the market.
  • Maintain awareness of changes in the marketplace that may impact the nature of promotions planned at the Hard Rock Hotel & Casino Atlantic City.
  • Develop department members’ knowledge/skills through education, training, coaching, corrective counseling, etc.
  • Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
  • Conduct personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
  • Ensure prompt and discreet notification to appropriate management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
  • Establishes an effective working relationship with all operating departments.
  • Other duties as assigned.


High School Diploma required or the equivalent combination of education and/or experience. College degree in Marketing or Public Relations preferred. Strong guest relations experience of at least two years required. Three years relevant experience in casino environment, promotions, productions, public speaking, or public relations strongly preferred. Strong knowledge of MS Office and Excel required.