Under the direction of the EVS Manager, the incumbent ensures hotel floors are cleaned and inspected to established Hard Rock property and brand standards.
Responsibilities
Conducts him/herself in accordance with all Gaming Commission Regulations as well as departmental policies and procedures
Acknowledge all guests utilizing the 10/5 rule and using the guest name whenever possible
With assistance from Director of EVS and EVS Managers, manages the property’s Hotel EVS Department in all daily operations
Creates a culture of high ethical standards, integrity and service at all times
Implements systems that help anticipate the needs of our guests
Seeks opportunities to improve performance, and implements action plans for improvement
Works with existing Hard Rock standards and develops property-specific standards to ensure exceptional quality, value, and presentation of public area product
Works with direct reports to help set development plans; conducts performance appraisals and evaluates progress toward goals
Creates a culture of accountability through quality control metrics for EVS performance
Ensures that all EVS employees have excellent initial and ongoing training
Creates a culture of excellence and professionalism as it relates to customer service, employee relationships and interdepartmental interactions
Coaches, mentors, and motivates the EVS Team to provide an exceptional guest experience, consistent with industry-observed luxury travel standards (AAA / Forbes).
Ensures integration and teamwork for the department in a positive environment
Participates in quality assurance program and helps EVS achieve a top-tier rating
Assure all safety policies and procedures are followed
Assists in the purchase of EVS supplies through performing inventories
Review and monitor scheduling for all EVS employees
Works closely with vendors to assure proper pricing, delivery and maintenance
Is responsible for overseeing the completion of EVS projects
Utilize device/HotSOS to place requests for Porters, EVS attendants and other departments
Is responsible for overall condition of cleanliness and functionality of the public areas, by generating requests through HotSOS/REX Assist in creating EVS assignments and maintains them to ensure efficient and accurate execution
To report for duty punctually wearing the correct uniform/attire. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards.
Other duties as assigned
Qualifications
High School diploma, GED, or equivalent required
Must currently hold or be able to obtain a NJ Casino Employee Registration license through the NJ Division of Gaming Enforcement.
Minimum 1 years of experience in a Hotel EVS Management role or 2 years of experience as Hotel EVS Supervisor
