The Host / Hostess is responsible for welcoming and greeting guests at restaurant, obtaining information from guests and ushering guests to seats while ensuring a positive guest experience.
Responsibilities
Greets guest at entrance to restaurant in a positive manner.
Obtains basic information from guest such as name, number in party, and seating preferences.
Ushers guests to seat location at a pace that is comfortable to the guests.
Promotes positive guest/employee relations.
Answers podium phone.
Other assignments as directed.
Qualifications
High School Diploma or equivalent with a minimum of 6 months experience in high volume food service or customer service preferred, or the equivalent combination of education and/or experience.
Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
