Hard Rock International

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Housekeeping Manager

Housekeeping Manager

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# of Openings 
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Housekeeping, Laundry & Public Space

More information about this job


As direct support to the Director of Housekeeping, this role will include the execution of all Hotel Housekeeping department operations.  Including the coaching and development of shift management and supervisory positions.  Most importantly, support in providing first-class hotel room accommodations, excellent guest service, and a positive employee experience.




  • Conducts him/herself in accordance with all Gaming Commission Regulations as well as departmental policies and procedures
  • With assistance from Director of Housekeeping, manages the property’s Hotel Housekeeping Department in all daily operations
  • Creates a culture of high ethical standards, integrity and service at all times
  • Personally assists guests, inspects VIP guest rooms, solicits feedback and adapts internal procedures accordingly
  • Implements systems that help anticipate the needs of our guests
  • Seeks opportunities to improve performance, and implements action plans for improvement
  • Works with existing Hard Rock standards and develops property-specific standards to ensure exceptional quality, value, and presentation of room product
  • Works with direct reports to help set development plans; conducts performance appraisals and evaluates progress toward goals
  • Creates a culture of accountability through quality control metrics for Housekeeping performance
  • Ensures that all Housekeeping employees have excellent initial and ongoing training
  • Creates a culture of excellence and professionalism as it relates to customer service, employee relationships and interdepartmental interactions
  • Coaches, mentors, and motivates the Housekeeping Team to provide an exceptional guest experience, consistent with industry-observed luxury travel standards (AAA / Forbes).
  • Ensures integration and teamwork for the department in a positive environment
  • Participates in quality assurance program and helps Housekeeping achieve a top-tier rating
  • Assure all safety policies and procedures are followed
  • Purchase linens and housekeeping supplies
  • Conduct scheduling for all housekeeping employees
  • Works closely with vendors to assure proper pricing, delivery and maintenance
  • Other duties as assigned








  • High School diploma, GED, or equivalent required
  • Minimum 4 years of experience in Hotel Housekeeping Management role or 4 years of experience as Hotel Department Head in rooms discipline
  • Bilingual in Spanish preferred
  • Must possess the ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience
  • Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals
  • Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance
  • Must possess the ability to take charge, make improvements, build teams and make decisions
  • Must be able to communicate effectively with guests in English, specific to position duties and responsibilities
  • Must possess good knowledge of computers
  • Must be detail oriented
  • Must possess excellent time management skills
  • Must be willing and able to work flexible hours including evenings, weekends
  • Must be mobile in order to visit guest rooms, storage areas, offices and other spaces