Hard Rock International

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  • Coordinates adequate office coverage by properly adjusting clerk schedules.
  • Monitors daily interaction with Bank Verification, Central Credit and Consumer Credit Agencies to insure proper accounting and billing.
  • Coordinates file purges based on established criteria.
  • Evaluates credit clerk performance through yearly evaluations.
  • Monitors the quality of daily work performed by clerks to insure completeness and compliance with policies and procedures.
  • Performs the duties of a Credit Executive in his/her absence up to a lower level of authorization.
  • Coordinates activities between the Cage and Credit Personnel.
  • Acts as Trainer for new hires.
  • Safeguards Credit Department assets.
  • Enters data from credit applications and reports into the computerized system.
  • Files credit applications.
  • Verifies bank information on credit applications.
  • Maintains customer credit files with updated information as prompted by computerized system.
  • Communicates with Central Credit and other properties regarding credit applications.
  • Handles customer correspondence regarding discrepancies on credit applications.
  • Accepts telephone applications, processes information and forwards applications to individuals authorized to approve credit.
  • Processes credit information for arrivals and special group events.
  • Reviews Central Credit Daily Report for affected in-house accounts.
  • Enters appropriate credit information. (i.e. restrictions) into computerized system.
  • Performs credit reference inquiries.
  • Processes credit applications and ensure the proper completion of all related documents.
  • Promotes positive public relations.
  • Works diligently to support the company culture and team philosophy throughout the property.
  • Promotes positive public relations and creates an enjoyable atmosphere for all customers.
  • Amicably resolve customer related problems in a fast paced environment.
  • Ensures the protection of customer’s confidential information and credit lines.
  • Complies with all departmental and Company Policies including business ethics guidelines.
  • Complies with all NJ Gaming regulatory requirements.
  • Maintains confidentiality of all Hard Rock AC’s trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information.
  • Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount". 
  • Perform other duties as assigned.


  • Bachelors’ degree in finance and/or accounting preferred with a minimum of three (3) years of casino industry experience
  • One (1) year on the casino floor in a supervisory capacity or (3) three years in credit administration outside of the industry, or an equivalent combination of education and experience.