Responsibilities
- Coordinates adequate office coverage by properly adjusting clerk schedules.
- Monitors daily interaction with Bank Verification, Central Credit and Consumer Credit Agencies to insure proper accounting and billing.
- Coordinates file purges based on established criteria.
- Evaluates credit clerk performance through yearly evaluations.
- Monitors the quality of daily work performed by clerks to insure completeness and compliance with policies and procedures.
- Performs the duties of a Credit Executive in his/her absence up to a lower level of authorization.
- Coordinates activities between the Cage and Credit Personnel.
- Acts as Trainer for new hires.
- Safeguards Credit Department assets.
- Enters data from credit applications and reports into the computerized system.
- Files credit applications.
- Verifies bank information on credit applications.
- Maintains customer credit files with updated information as prompted by computerized system.
- Communicates with Central Credit and other properties regarding credit applications.
- Handles customer correspondence regarding discrepancies on credit applications.
- Accepts telephone applications, processes information and forwards applications to individuals authorized to approve credit.
- Processes credit information for arrivals and special group events.
- Reviews Central Credit Daily Report for affected in-house accounts.
- Enters appropriate credit information. (i.e. restrictions) into computerized system.
- Performs credit reference inquiries.
- Processes credit applications and ensure the proper completion of all related documents.
- Promotes positive public relations.
- Works diligently to support the company culture and team philosophy throughout the property.
- Promotes positive public relations and creates an enjoyable atmosphere for all customers.
- Amicably resolve customer related problems in a fast paced environment.
- Ensures the protection of customer’s confidential information and credit lines.
- Complies with all departmental and Company Policies including business ethics guidelines.
- Complies with all NJ Gaming regulatory requirements.
- Maintains confidentiality of all Hard Rock AC’s trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information.
- Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount".
- Perform other duties as assigned.
Qualifications
- Bachelors’ degree in finance and/or accounting preferred with a minimum of three (3) years of casino industry experience
- One (1) year on the casino floor in a supervisory capacity or (3) three years in credit administration outside of the industry, or an equivalent combination of education and experience.
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