• SHIFT MANAGER - SPA

    Job Locations US-NJ-ATLANTIC CITY
    Posted Date 2 months ago(4/4/2018 3:48 PM)
    Job ID
    2018-4030
    # of Openings
    3
    Category
    Spa
  • Overview

    Under the direction of the Spa Manager, incumbent assists in supervising team members, products and environment to ensure a positive Spa experience resulting in repeat/increased visits and increased purchase of products and services.  Spa Shift Managers are responsible for opening and closing procedures, monitoring the booking system for potential issues and opportunities, inventory controls, and facility operational excellence. Spa Shift Managers are the first responders for guest and employee questions and/or challenges

    Responsibilities

    • Be on time for your shift.
    • Properly open and close spa, salon and fitness center each day according to Standard Operating Procedures.
    • Accurately book, change and cancel spa appointments.
    • Acknowledge and greet everyone who enters and leaves Rock Spa facilities.
    • Provide detailed descriptions of spa/salon treatments, packages, services, retail products, facility features and hours of operation.
    • Utilize spa computers with skill and proficiency.
    • Actively promote the salon, spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
    • Maintain eye contact when addressing external and internal guests.
    • Handle guests’ questions and concerns professionally and courteously.
    • Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
    • Maintain a clean; safe, fully stocked and well organized work area.
    • Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time.
    • Maintain a positive attitude and contribute toward a quality work environment.
    • Regularly attend, participate in and support training and staff meetings.
    • Assist in all areas of salon, and spa operations as requested by management.
    • Communicate to management any and all occurrences involving staff or guests in the facility that require assistance
    • Must be detail-oriented and have ability to multi-task.
    • Ability to be efficient and productive in a fast-paced environment.
    • Must have enthusiasm and possess excellent customer service skills.
    • Must possess basic math and money handling skills.
    • Enjoy working with people and possess a friendly and outgoing personality.
    • Excellent communication, listening and computer skills.
    • Must be a team player.
    • Role model/promote discretion and confidentiality regarding guest information and shared conversations.
    • Oversee daily work assignments, performance and guest interaction of Spa employees.
    • Ensure appropriate staffing to ensure guest satisfaction, Spa safety and cleanliness.
    • Investigate and resolve guest situations to best satisfy the guest and maintain good business practices.
    • Prepare and process daily reports; point out trends or other points of significance to department management.
    • Assists in selecting, training, coaching, counseling, appraising and retaining staff members who consistently perform actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
    • Order supplies, inventory, and set up retail displays that attract guest attention and result in increased sales.
    • Develop new ideas to promote additional revenue generation.
    • Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns and observations
    • Perform general administrative duties.
    • Other duties as assigned.

    Qualifications

    • High school diploma or equivalent is required, along with a minimum of one (1) year of customer service/guest relations experience or combined education and experience.
    • Prior supervisory experience of at least one (1) year is strongly preferred.
    • A four-year degree in Hospitality Management is preferred.
    • Must have or attain certification in spa supervision.

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