SUPV - SLOTS/DUAL RATE SHIFT MANAGER

Under the direction of the Slot Shift Manager & Director, the incumbent assists Slot management in all phases of Slot Operations.

BENEFITS INCLUDE:

• Medical, Time Off and Retirement benefits offered through Local Union Representation
• Free Meals, Free Uniforms, Free Parking
• Discounts at Hard Rock properties around the globe
• All team members are eligible to participate in the discretionary annual bonus program
• Training and Leadership development programs
• Wellness programs including onsite information and fitness seminars
• Team Member Resource Groups
• Recognition programs
• Pay $50,000 as Supervisor and $65,000 as Shift Manager

• Monitor daily jackpot and machine malfunctions transactions for accuracy and response time.
• Responsible for supervising Slot attendants on assigned shift within assigned section.
• Assists in training, counseling, scheduling and evaluating Slot attendants.
• Handle employee and customer complaints and disputes.
• Promotes positive customer service, safety, security and creates a friendly atmosphere.
• Ensures that Slot attendants work with cashiering personnel, security officers or other Hard Rock Hotel & Casino staff in regards to jackpot payouts, and exchange slips.
• Monitor IRS currency transaction reporting requirements.
• Safeguard against theft and ensures the security and integrity of all casino property.
• Report developments that may affect the casino operation to the Slot Shift Manager or Assistant.
• Ensures compliance with all gaming regulations.
• Coordinates and participates in Slot special event functions.
• Promotes positive public/employee relations at all times.
• Maintains a clean, safe hazard-free work environment within area of responsibility.
• Performs all other related and compatible duties as assigned.

SHIFT MANAGER

• • Responsible for enforcement of all departmental rules, policies, and regulations.
  • Responsible for accountability of all issued and non-issued Slot keys and equipment.
  • Responsible for daily staffing levels, personnel scheduling and coordination shift schedules.
  • Responsible for training, evaluating, monitoring employee history sheets and making recommendations for promotions.
  • Responsible for ensuring all Slot machines are clean, and in operating condition, specifically bill acceptors, ticket printers and progressive meters.
  • Responsible for direct-line communication with Slot Departmental staff.

• High School diploma or Equivalent preferred.
• Minimum one (1) year of Slot Attendant or Slot Technician experience preferred, or one (1) year of casino experience with previous experience as a Slot Floor Supervisor in a high volume casino environment
• Must have a KEY license or be able to obtain one

#indeedAC