SHIFT MGR - SPA

Job ID
2025-40667
Category
Spa/Salon Services
Job Type
Regular Full-Time

Overview

Direct Spa team members, products, and environment to ensure a positive Spa experience resulting in repeat/increased visits and increased purchase of products and services. 

 

BENEFITS INCLUDE

  • Medical, Time Off and Retirement benefits offered through Local Union Representation
  • Free Meals, Free Uniforms, Free Parking
  • Discounts at Hard Rock properties around the globe
  • All team members are eligible to participate in the discretionary annual bonus program
  • Training and Leadership development programs
  • Wellness programs including onsite information and fitness seminars
  • Team Member Resource Groups
  • Recognition programs
  • Pay range $50,000 - $55,000

Responsibilities

 

  • Maintain all licenses required for the position and ensure all associates maintain required licenses/certifications.
  • Role model/promote discretion and confidentiality regarding guest information and shared conversations.
  • Oversee daily work assignments, performance, and guest interaction of Spa employees.
  • Ensure appropriate staffing to ensure guest satisfaction, Spa safety and cleanliness.
  • Investigate and resolve guest situations to best satisfy the guest and maintain good business practices.
  • Prepare and process daily reports; point out trends or other points of significance to department management.
  • Order supplies, inventory, and set up retail displays that attract guest attention and result in increased sales.
  • Develop new ideas to promote additional revenue generation.
  • Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns and observations
  • Must maintain a clean, safe, hazard free work environment.
  • Must follow all safety guidelines and procedures outlined within company standards.
  • Select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
  • Perform general administrative duties.
  • Other duties as assigned.

Qualifications

  • High School Diploma or equivalent is required, along with three (3) to five (5) years of customer service/guest relations experience or an equivalent combination of education and experience.
  • Prior supervisory experience of at least three (3) years required, along with prior Luxury Spa Leadership experience of at least one (1) year.
  • A four-year degree in Hospitality Management is preferred.

#indeedAC

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