Job Locations US-NJ-Atlantic City
    Posted Date 2 months ago(6/29/2018 6:51 PM)
    Job ID
    # of Openings
    Housekeeping, Laundry & Public Space
  • Overview

    The Guest Room Attendant will handle all level of guest room cleanliness for Hard Rock Hotel & Casino Atlantic City’s valued guests.  Guest Room Attendants will service a range of clientele, all of which are expected to be treated with first-class service in all aspects.  Guest Room Attendants will complete their assignments daily and assist guests with any requests they receive, working closely with Housekeeping Supervisors and Management.


    Job Summary:

    Under the direction of the Housekeeping Manager, the incumbent ensures hotel rooms are cleaned to established Hard Rock property and brand standards.


    • Acknowledge all guests utilizing the 10/5 rule and use the guest’s name whenever possible
    • Provide service and clean rooms to according to Hard Rock property and brand standards and actively participate in internal shop reports
    • Has a set number of rooms to clean during a shift.  Removes dirty towels and sheets and replaces them with clean ones from their cart or Housekeeping Closet. Cleans, dusts, and sanitizes all areas of the Guest Room (bedroom, living room, dining room and bathroom) according to procedure. Makes bed. Vacuums carpet and cleans marble and tile areas. 
    • Change the bedding on all beds for all check out rooms
    • Utilize device/HotSOS to place requests for Housemen and other departments
    • Service guest rooms using cleaning agents and equipment in adherence to department policies
    • Restocks used amenities such as shampoo, lotions, q-tips, stationery and pens
    • Maintain a clean and orderly cart with adequate supplies
    • Maintain a clean, safe, hazard-free work environment within areas of responsibility
    • To report for duty punctually wearing the correct uniform/attire. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards
    • To respond to any changes in the department as dictated by the needs of the industry, company or hotel
    • To attend training and meetings as and when required
    • Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate supervisors or managers of concerns and observations
    • Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication
    • Ensure prompt and discreet notification to managers, Security, and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations
    • Promote positive guest and team member relations at all times

    Perform other duties as assigned


     High school diploma or equivalent and previous hotel cleaning experience is preferred.


    Work Environment:

    • May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise.
    • While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
    • This position requires a considerable amount of physical activity; should be able to
      • Work a full shift standing
      • Lift/Push/Pull/Carry objects up to 50 lbs
      • Ability to walk, bend, kneel and climb stairs throughout full shift
      • Ability to work inside and outside; Subject to all weather conditions; including: sun, wind, and rain
      • Ability to work with chemical/agents as needed
      • Ability to work in cramped quarters; between laundry and storage areas
      • Ability to work varied hours/days, including nights, weekends, and holidays as needed
      • Ability to operate housekeeping/laundry equipment
      • Hearing/speech/vision/literacy ability to have one on one communication with guests and employees and to perform job functions and duties as assigned
      • Ability to function under pressure, set priorities and adjust to changing conditions
    • The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.
    • Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
    • Complete and adhere to specific training and requirements regarding BBP, PPE and Standards Execution.



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