• MANAGER - FITNESS CENTER - SPA

    Job Locations US-NJ-Atlantic City
    Posted Date 2 months ago(4/27/2018 2:46 PM)
    Job ID
    2018-4810
    # of Openings
    1
    Category
    Spa
  • Overview

    Under the direction of the Spa Manager, incumbent assists in supervising team members, products and environment to ensure a positive fitness experience resulting in repeat/increased visits and increased purchase of products and services.  The Fitness Manager is responsible for opening and closing procedures, monitoring the Fitness on Demand and scheduled classes for potential issues and opportunities, inventory controls, and facility operational excellence. The fitness Manager is the first responder for guest and employee questions and/or challenges. Must be knowledgeable of all fitness offerings at the Rody Rock, hold current certifications and have previous experience. They must possess excellent customer services skills in order to provide the highest quality environment and instruction that will meet the needs of our guests in the area of health and fitness.

    Responsibilities

    • Be on time for your shift.
    • Properly open and close fitness center each day according to Standard Operating Procedures.
    • Acknowledge and greet everyone who enters and leaves Rock Spa and Body Rock facilities.
    • Provide detailed descriptions of Fitness classes and facilities and knowledge of spa/salon treatments, packages, services, retail products, facility features and hours of operation.
    • Utilize computers with skill and proficiency.
    • Actively promote the fitness center, salon, spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
    • Maintain eye contact when addressing external and internal guests.
    • Handle guests’ questions and concerns professionally and courteously.
    • Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
    • Maintain a clean; safe, fully stocked and well organized work area.
    • Develop ability to work without constant direct supervision.
    • Maintain a positive attitude and contribute toward a quality work environment.
    • Regularly attend, participate in and support training and staff meetings.
    • Assist in all areas of fitness, salon, and spa operations as requested by management.
    • Communicate to management any and all occurrences involving staff or guests in the facility that require assistance
    • Must be detail-oriented and have ability to multi-task.
    • Ability to be efficient and productive in a fast-paced environment.
    • Must have enthusiasm and possess excellent customer service skills.
    • Must possess basic math and money handling skills.
    • Enjoy working with people and possess a friendly and outgoing personality.
    • Excellent communication, listening and computer skills.
    • Must be a team player.
    • Role model/promote discretion and confidentiality regarding guest information and shared conversations.
    • Oversee daily work assignments, performance and guest interaction of staff
    • Ensure appropriate staffing to ensure guest satisfaction, Fitness center safety and cleanliness.
    • Investigate and resolve guest situations to best satisfy the guest and maintain good business practices.
    • Prepare and process daily reports; point out trends or other points of significance to department management.
    • Assists in selecting, training, coaching, counseling, appraising and retaining staff members who consistently perform actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
    • Order supplies, inventory, and establishing marketing that attract guest attention and result in increased sales.
    • Develop new ideas to promote additional revenue generation with fitness programing and activities.
    • Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns and observations
    • Ensure prompt and discrete notification to management and of any observation of illegal acts or internal ethics violations.
    • Perform general administrative duties.
    • Other duties as assigned.

    Qualifications

    • High school diploma or equivalent is required, along with a minimum of two (2) years of customer service/guest relations experience or combined education and experience.
    • Prior supervisory experience of at least two (2) years is strongly preferred.
    • Familiar with a variety of the field’s concepts, practices and procedures.
    • Relies on experience and judgement to plan and accomplish goals.
    • Must possess excellent organizational, communications and multi-tasking skills.
    • Must possess excellent time management skills, along with the ability to forecast the time management needs of others.
    • Must have current certification to lead classes and perform Personal Training sessions
    • Minimum two (2) years of experience performing duties in a related role

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