Under the direction of the Manager – VIP Services offers exceptional personalized service to guests in our high end areas. Provides a number of services, including concierge services and caters to a wide variety of requests from guests.
Adhere to the highest levels of guest service and provide exceptional guest service that differentiates us from the competition. Ensure the day to day satisfaction of each high end guest.
Greet guests as they enter assigned high end area.
Create VIP reports daily based on VIP arrivals
Work closely with Butlers with VIP guests and guest requests
Meet and greet guests upon arrivals and departures when VIP Manager/Director is unavailable
Coordinate and communicate with other casino and hotel staff to ensure each guest’s experience is memorable and all aspects of the guest visit are executed flawlessly (i.e. Room service, restaurants, housekeeping, high limit gaming areas, etc)
Provide daily shift reports to VIP Services Manager
Assist VIP manager for arriving guests – preregistering and checking suites, cutting room keys, preparing luggage tags for smooth arrivals.
Initiate and engage guests in conversation in a professional and friendly manner while maintaining confidentiality. Approach guests regarding any needs or requests such as food or beverage.
Provide concierge services such as making reservations for shows, dinner, outings, spa or suggesting suitable entertainment options.
Respond to special requests of guests, as well as guest complaints and inquiries in a calm, prompt, courteous manner.
Strive to provide the best and personalized service to each and every guest.
Coordinate with other casino and hotel staff to ensure each guest’s experience is memorable and all aspects of the guest visit are executed flawlessly.
Performs other duties as assigned.
High School Diploma or equivalent and two (2) years guest service experience in a hospitality environment.