• TENANT COORDINATOR

    Job Locations US-NJ-Atlantic City
    Posted Date 1 month ago(5/14/2018 12:42 PM)
    Job ID
    2018-5035
    # of Openings
    1
    Category
    Retail, Merchandise & Gift Shops
  • Overview

    Under the direction of the VP of Purchasing & Retail Operations, incumbent is responsible for administration of landlord/tenant relations.  Communicates and monitors standards of performance for retail tenants.  Performs as a liaison between Landlord and tenant as it relates to matters of maintenance and consistency of company standards.

    Responsibilities

    • Ensure tenants maintain the standards of guest service on the part of its employees, representatives and agents consistent with the level of service provided by Landlord throughout the property. 
    • Ensure tenants are aligned and comply with the policies defined in tenant handbook.
    • Foster and maintain a positive and professional tenant/landlord relationship by providing open and frequent communication with tenants.
    • Provide management with observations gathered from tenant operations, offering suggestions to improve operation or service.
    • Disseminate information to tenants on all operational matters.
    • Conduct regularly scheduled meetings with tenants both collectively and individually.  
    • Create a culture of accountability with tenants to maintain a clean, safe and hazard-free work environment.
    • Monitor tenant advertising and promotional material to ensure compliance with Landlord standards.
    • Administer tenant issues and complaints.
    • Handle guest complaints and ensure guest service recovery.
    • Ensure prompt and discreet notification to appropriate management and/or the Ethics Hotline of any observation of illegal act or internal ethics violations.
    • Exhibit conduct in accordance with NJ Division of Gaming Enforcement and company policies and procedures.
    • Perform administrative duties as assigned.

    Qualifications

    • Minimum four years of experience in retail, tenant management or related field
    • Bachelors/Associates Degree in Business or related discipline
    • Management experience preferred

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