Develops and maintains new business relationships to increase awareness, drive trial, and build customer loyalty. Develops and maintains relationships with existing customers through personal contact in order to generate incremental gaming revenues. Maintains relationships and markets for our gaming product and amenities to valued guests and develops new business relationships.
Uses contacts to generate new business.
Actively tele-markets customers from database as well as new customer leads.
Travels as necessary to customer events and functions.
Charged with taking into a larger role of developing property’s customer base to increase customer development efforts.
Manage casino patrons to profitable levels.
Work in conjunction with Casino Marketing, Marketing Executives and on-property personnel to assist and facilitate qualified in-house casino customers.
Attend special event functions to promote marketing efforts and greet customers.
Maintain highly confidential casino customer information by enforcing the privacy of all guests and limits requests for information about such guests in accordance with company policies
Comply with local laws, Title 31 and attend all mandatory compliance and training sessions.
Act as a goodwill ambassador for the Casino and Hotel. (Greet customers upon arrival, play golf with high end casino customers, attend Special Event functions, monitor play of customers in pit and slot areas)
Review budgets and control expenses.
Meet goals and objectives for property monthly casino revenue and player development team goals.
High school diploma or equivalent required. One (1) to Five (5) years of player development experience, with executive host. Must bring existing player relationships to the position