• MGR - CONFERENCE SERVICES

    Job Locations US-NJ-Atlantic City
    Posted Date 1 month ago(7/23/2018 6:27 PM)
    Job ID
    2018-5534
    # of Openings
    0
    Category
    Marketing/Sales
  • Overview

    The Catering & Conference Services Manager will be responsible for securing catering only events and assisting with sales projects, administration and planning of group meetings. Professionalism, accuracy, attention to detail, communication skills, ability to multi-task, positive attitude and dedicated work ethic is critical.

    Responsibilities

    Manage the planning, execution and supervision of assigned events to include sales, negotiations and client satisfaction.

    • Communicate all group specifications and history to the appropriate operational departments. Ensure that all specifications are implemented and executed to established guidelines.
    • Accurately forecast group revenues according to established guidelines.
    • Ensure the proper use of function space, exhibit hall and overall event space.
    • Maximize group revenue by referring available goods, services, attractions, and sub-contractors to conference groups.
    • Proactively up-selling to customer needs.
    • Oversee contracted group room blocks to include cutoffs, attrition, etc.
    • Plan and develop programs, resumes, agendas, and services utilizing the Sales and Catering system according to client requirements and established guidelines.
    • Create external communications to include contract addendums, introductory letters, appropriate property information, contracts, proposals, and tentative schedule of events for assigned\groups.
    • Manage client satisfaction through the smooth execution of all assigned events.
    • Ensure that all conferences adhere to company policies, fire department regulations, state liquor laws and other applicable government regulations.
    • Delivering catering sales success; to include prospecting, negotiations and good telephone skills.
    • Generate positive exposure for the resort in the community.
    • Assist Sales team with lead generation campaigns; including service and coordination of multi-day events, cold calling, wedding coordination, recreation coordination and ability to work attend and work a trade show.
    • Good follow through; taking client events from contract to successful completion.

    Qualifications

    Education: Bachelor’s degree in Hospitality or related business discipline, or equivalent experience required.

    Experience:

    • Minimum of 3 years of experience in hotel/resort conference services required.
    • Excellent written and oral communication skills required.
    • Great computer and administration skills; ability to type contracts and assist with proposals.
    • Passion for hospitality.
    • Takes ownership and accountability of projects and events.
    • Highly resourceful, organized, personable, refined and positive interpersonal skills required.
    • Ability to foresee customer needs and develop long-lasting client relationships while working with high-end customers, brands and clients.
    • Creative thinker; creating themes and upscale events for our customers.
    • Ability to work a varied schedule, including weekends, holidays and evenings and willingness to travel (20%).
    • Proficiency in the following software required; MS Outlook, Word, Publisher, Excel, PowerPoint, Delphi.

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