• HOST - I-GAMING

    Job Locations US-NJ-Atlantic City
    Posted Date 2 weeks ago(8/8/2018 4:15 PM)
    Job ID
    2018-5604
    # of Openings
    1
    Category
    Marketing/Sales
  • Overview

    We are one of the most globally recognized companies specializing in the casino, hospitality and restaurant industries.  We have recently created an online gaming division to leverage our brand reach and considerable resources to extend our presence into the interactive space.   We are looking for a well-rounded individual with experience in the online/mobile casino industry that isn’t afraid to roll up their sleeves and get their hands dirty to serve as one of our dedicated Casino Hosts.  This role will report to the Casino Host Manager and be responsible for working within a team to exceed customer satisfaction expectations and enhancing the player experience by providing professional, accurate and timely assistance for all matters related to the player’s interaction with the online casino and its various products.  

     

    Successful candidates will be:

     

    • Self-driven and a self-motivated team player
    • Capable of working efficiently in a high-volume work environment
    • Knowledgeable in online gaming products and how customers interact with those products
    • Possess excellent customer service skills
    • Experienced in troubleshooting and triaging complicated matters related to player inquiries
    • Driven to develop and create/follow a career path within the company

     

    Responsibilities

    • Execute best business practices per company guidelines via Phone, Email and Live chat.
    • Validate and verify player documentation in accordance with company guidelines.
    • Investigate physical location alerts and cases.
    • Review customers’ financial transaction history to answer questions on required documents.
    • Review customers’ game player history to answer questions on payouts and rules.
    • Commit to detecting and advising customers at risk of potential responsible gaming issues.
    • Evaluating customer payments requiring manual intervention based on company guidelines.
    • Successfully communicate T’s & C’s to customers regarding promotional campaigns.
    • Communicate effectively the KYC requirements as dictated by regulations.
    • Proactively contact players based on real time monitoring of events.
    • Participate in our outbound sales program as time allows.

    Qualifications

     

    • Shifts will be at varying hours of the day and night, 7 days per week, 52 weeks per year.
    • Must hold or be able to obtain a Casino Employee Registration from the NJ DGE.
    • Excellent written and verbal communication skills.
    • Proficient working knowledge of MS Office applications.
    • Advanced knowledge of online and/or brick and mortar casino preferred.

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