Posted Date 1 month ago(1 month ago)
    Job ID
  • Overview

    With the approval of the Vice President of Hotel Operations, the incumbent, creates the strategic, financial vision for successful group sales at Hard Rock Hotel & Casino Atlantic City.  The Director of Sales is expected to be a self-starter, capable of building a successful sales department from the ground up.  The Director will create standard operating procedures, in accordance with corporate standards, which ensure all guests receive a luxurious experience from initial contact to post-conference follow up and ongoing relationships.  The Director of Sales will integrate with the Hotel Operations Division, and is expected to demonstrate leadership regarding intradepartmental relationships. 


    • Exhibit conduct in accordance with all Division of Gaming Enforcement regulations of the state of New Jersey.
    • Recruit and manage Sales Managers and administrative employees ensuring service-oriented and performance driven culture.
    • Create department standard operating procedures and training guides in accordance with corporate standards.
    • Set up Delphi sales software with the assistance from IT team in accordance with corporate standards.
    • Responsible for prospecting, entertaining and contracting business which may require travel.
    • Create internal processes for hard-hat tours, site inspections, familiarization trips, and presentations.
    • Set an effective meeting with all relevant partners to review upcoming groups and events.
    • Communicate relevant happenings across the whole property and to the corporate team as requested.
    • Develop meeting and convention sales business plan that addresses our strategies and plans for driving revenue, market positioning, and other stated goals for the convention segment.
    • Assist property representative for Bus Marketing regarding overnight leisure bus tours.
    • Develop sales kits and collateral to showcase Hard Rock Hotel & Casino’s outstanding benefits, in conjunction with corporate team.
    • Actively participate in property operations meetings.
    • Provide leadership and mentorship to aspiring individuals and departments across the property.
    • Create development plans and lead internal review process to enhance employee engagement.
    • Work with Hard Rock International’s corporate team to increase property business, share statistics, and learn best practices.

    Maintain and adaptable, flexible approach to Hotel Sales in an evolving market.


    Bachelor’s degree in Business, Hospitality, or related area of study required.  A minimum of five (5) years of experience in a 4-Diamond or equivalent casino/hospitality environment in a management capacity overseeing Hotel Sales.  Preferred experience as a Director of Sales, Rooms Executive, General Manager, or equivalent level.  Preferred background with the following systems:  Agilysys Lodging Management System (LMS), Delphi, Microsoft Office Suite, Kronos.   Must have a strong grasp of Microsoft Excel. 


    Additional Requirements:


    • Must have experience developing and preparing departmental budgets and forecasts.
    • Must have a proven track record of providing excellent Guest Service Scores in a luxury hotel or 4-Star rated casino resort. Must also be able to lead a quality improvement team to address areas of potential guest opportunity.
    • Must have a strong understanding of processes and procedures involving Hotel Operations and Casino Marketing.
    • Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
    • Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
    • Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional demeanor, both on property and when traveling on company business.
    • Effective communicator in public arenas.
    • Ability to work flexible schedules, including nights, weekends and holidays.
    • Director of Sales will be expected to travel as needed.


    Work Environment:

    • The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. 
    • Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.


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