Overall Hotel Housekeeping department operations, including all related management functions. Provide first-class hotel room accommodations, excellent guest service, and a positive employee experience.
Conducts him/herself in accordance with all Gaming Commission Regulations as well as departmental policies and procedures
Leads and manages of all aspects of the property’s Hotel Housekeeping Department.
Creates a culture of high ethical standards, integrity and service at all times
Develops, deploys and analyzes operating, capital, and labor budgets.
Maintains focus on profitability and efficiency while boosting guest service
Measures guest feedback and improves internal procedures accordingly
Implements systems that help anticipate the needs of our guests
Achieves financial objectives, analyzes results, seeks opportunities to improve performance, and implements action plans for improvement
Works with existing Hard Rock standards and develops property-specific standards to ensure exceptional quality, value, and presentation of room product
Works closely with senior management and recommends solutions to improve operations
Creates development plans for Housekeeping employees which include measurable goals
Selects, trains, and retains direct reports who demonstrate a commitment to the Company’s mission and create an environment that encourages the company’s values of communication, integrity, fun, respect, accountability, passion and dedication
Coaches, mentors, and motivates the Housekeeping Team to provide an exceptional guest experience, consistent with industry-observed luxury travel standards (AAA / Forbes).
Ensures integration and teamwork for the department
Plans, implements and measures processes and procedures that develop employee strength and job satisfaction, improve guest satisfaction, meet or exceed financial targets, and result in 100 percent compliance with company/gaming ethics and safety standards
Other duties as assigned
Requires a BS/BA degree in related field; ten (10) or more years of related experience, or an equivalent combination of education and experience
Five or more years of managerial experience, department-head or above
Experience with luxury hospitality standards, such as AAA 4/5-Diamond or Forbes 4/5-Star