• DIR - HOUSEKEEPING

    Posted Date 1 month ago(10/18/2018 3:55 PM)
    Job ID
    2018-5833
    Category
    Housekeeping, Laundry & Public Space
  • Overview

    Overall Hotel Housekeeping department operations, including all related management functions.  Provide first-class hotel room accommodations, excellent guest service, and a positive employee experience. 

    Responsibilities

    • Conducts him/herself in accordance with all Gaming Commission Regulations as well as departmental policies and procedures
    • Leads and manages of all aspects of the property’s Hotel Housekeeping Department.
    • Creates a culture of high ethical standards, integrity and service at all times
    • Develops, deploys and analyzes operating, capital, and labor budgets.
    • Maintains focus on profitability and efficiency while boosting guest service
    • Measures guest feedback and improves internal procedures accordingly
    • Implements systems that help anticipate the needs of our guests
    • Achieves financial objectives, analyzes results, seeks opportunities to improve performance, and implements action plans for improvement
    • Works with existing Hard Rock standards and develops property-specific standards to ensure exceptional quality, value, and presentation of room product
    • Works closely with senior management and recommends solutions to improve operations
    • Creates development plans for Housekeeping employees which include measurable goals
    • Selects, trains, and retains direct reports who demonstrate a commitment to the Company’s mission and create an environment that encourages the company’s values of communication, integrity, fun, respect, accountability, passion and dedication
    • Coaches, mentors, and motivates the Housekeeping Team to provide an exceptional guest experience, consistent with industry-observed luxury travel standards (AAA / Forbes).
    • Ensures integration and teamwork for the department
    • Plans, implements and measures processes and procedures that develop employee strength and job satisfaction, improve guest satisfaction, meet or exceed financial targets, and result in 100 percent compliance with company/gaming ethics and safety standards
    • Other duties as assigned

     

    Qualifications

    • Requires a BS/BA degree in related field; ten (10) or more years of related experience, or an equivalent combination of education and experience
    • Five or more years of managerial experience, department-head or above
    • Experience with luxury hospitality standards, such as AAA 4/5-Diamond or Forbes 4/5-Star
    • Casino-hotel experience preferred, not required

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