Posted Date 2 weeks ago(11/9/2018 6:09 PM)
    Job ID
    Hotel Operations
  • Overview

    This position is responsible for coordinating office activities including scheduling appointments, delegating work, providing information to callers, taking notes, and otherwise relieving the Department Head of clerical administrative and business related details.


    • Takes notes on computer and/or transcribes from voice recordings involving standard business vocabulary on highly confidential company matters
    • Composes and types routine or complex correspondence and reports from rough drafts, editing format, grammar, punctuation or spelling as needed
    • Establishes, maintains and, when necessary, revises department filing system
    • Screens telephone calls and visitors, ascertaining who can be re-directed to subordinate management. Provides information to callers, including senior management and key external sources which requires a comprehensive knowledge of company policies, practices and operations
    • Performs a broad range of administrative details of a highly confidential nature on a regular basis, requiring initiative and judgment to make independent decisions for which probably errors could result in unnecessary costs
    • Maintains calendar for the Department Head, regularly arranging for meetings, conferences, and appointments. Arranges hotel and travel accommodations
    • Opens and reviews all mail directed to the Department Head. Composes responses to routine inquiries, delegates items to subordinate managers and forwards appropriate items to the Department Head
    • Follows up on all assignments delegated to subordinate managers as to status, expected completion date, etc.
    • Records Minutes of staff meetings; distributes to appropriate personnel
    • Promotes positive public/employee relations at all times
    • Maintains a clean, safe, hazard-free work environment within area of responsibility
    • Performs all other related and compatible duties as assigned


    • High School diploma or GED with one (1) to two (2) years of related experience and/or training or an equivalent combination of education and experience.
    • Prior supervisory experience preferred.




    • Ability to apply concepts of basic algebra and geometry
    • Ability to solve practical problems and deal with a variety of situations where only limited standardization exists
    • Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form
    • Ability to write reports, business correspondence and procedure manuals
    • Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public
    • Ability to calculate figures and amounts such as discounts, interest, commissions, percentages, etc.



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