Under the direction of the Director of Table Games Administration, the incumbent is responsible for the overall development, standards and presentation of all training and development programs for Table Games.
Oversee the development, standards and presentation of all training and development programs for Table Games including, but not limited to, company orientation, customer service, supervisory skills development, leadership and career development
Reviews policy and gaming procedures and recommends changes to the Director Table Games Administration
Reviews the internal policies & procedures of all table games & maintains said procedures with respect to the efficiency & effectiveness of the casino operation
Ensures training compliance with all DGE regulations
Responsible for the distribution of training materials and administering of training classes.
Responsible for issuing commendations, constructive letters and discipline to all reporting levels of table games department employees
Responsible for the instruction of Hard Rock management philosophies, policies and procedures, adherence to CCC regulations, as well as other Federal & State compliance issues
Oversee the recruitment, hiring & development of table games staff including the completion of performance appraisals, commendations & constructive letters
Responsible for Department Orientation, Post Orientation Training, D/R Supervisor Training, Floor Supervisor Training
Responsible for implementing training programs that continually improve Customer Service & Technical abilities.
Responsible for update of all Table Game Procedure Manuals
Responsible for update of the Table Games Department Policy Manual
Maintaining a work environment that is safe, professional, friendly and conducive to a high level of productivity & performance, as well as, morale
Maintaining staff performance levels by way of positive means or recommendation of progressive discipline.
Responsible for handling all casino guests’ needs, complaints and disputes related to table games and hotel areas in a timely & professional manner with respect to the best interests of Hard Rock
Responsible for facility inspection and contacting appropriate departments to handle deficient situation
Acts as a role model to all employees and always presents oneself as a credit to HRHC Atlantic City and encourages others to do the same.
Promotes positive public relations and creates an enjoyable atmosphere for all customers.
Amicably resolves customer related problems in a fast-paced environment.
Ensures the protection of customers’ rewards and credit lines.
Comply with all departmental and Company Policies including HRHC Atlantic City’s business ethics guidelines.
Complies with all regulatory requirements.
Maintains confidentiality of all HRHC Atlantic City’s trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information.
Ten to fifteen years casino experience with a minimum of five years at management level
Must have dealing & supervisory experience of all games and be knowledgeable of all casino games rules, procedures and regulations of New Jersey Casino Control Commission regulations
The ability to effectively communicate in English
The ability to effectively use Word, Excel, PPT and all AV equipment associated with training