• TRAFFIC CONTROLLER

    Posted Date 2 months ago(1/11/2019 3:33 PM)
    Job ID
    2019-6294
    Category
    Valet
  • Overview

    Under the direction of the Hotel Operations manager, the incumbent will be responsible for overseeing the daily flow of traffic throughout the day. Must be able to operate in a team environment, assist all team members in the performance of their duties. As a traffic controller, you will work closely with coworkers to ensure the safety of guests within heavy traffic areas.

    Responsibilities

    • Responsible for continued and efficient flow of traffic in driveway
    • Conducts him/herself in accordance with all Gaming Commission Regulations as well as departmental policies and procedures.
    • Works with existing Hard Rock standards and develops property-specific standards to ensure exceptional quality, value, and presentation.
    • Administers warning to vehicle in no parking zones
    • Works with CVPS (Computerized Valet Parking Systems) to ensure successful guest experiences
    • Will assist with Security and Parking Cashier Operations on a daily basis
    • Responds to all requests and tasks in a timely matter
    • Demonstrates a commitment to enforcing reckless or careless driving at all times
    • Notifies appropriate management of concerns and observations of guests driving under the influence of drugs or alcohol
    • Creates a culture of high ethical standards, integrity, and service at all times
    • Implements systems that help anticipate the needs of our guests
    • Performs thorough operation inspections, seeks opportunities to improve performance and implements action plans for improvement
    • Works with the Management team to conduct performance appraisals and evaluates progress towards goals
    • Recommends to Management operational enhancements that support initiatives and promote excellence
    • Creates a culture of excellence and professionalism as it relates to customer service, employee relationships, and interdepartmental interactions
    • Coaches, mentors, and motivates teammates to provide exceptional customer service
    • Ensures integration and teamwork for the department in a positive environment
    • Assure all safety policies and procedures are followed
    • Attend training and meetings when required
    • Report to duty punctually and maintain a high standard of personal appearance and hygiene
    • Adhere to the hotel and department personal appearance standards
    • Ensure prompt and discreet notifications to the leadership team of any observation of illegal or internal ethics violations
    • Collateral duties related to Traffic Controller operations assigned by the Transportation Manager
    • Other duties as assigned

    Qualifications

    • High School Diploma or equivalent preferred
    • Must possess excellent time management skills
    • Must be willing and able to work flexible hours including events, evenings, and weekends
    • Must be mobile in order to transport from station to station
    • Must possess strong communication skills
    • Must possess the ability to take charge, make improvements, build teams, and make decisions.

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