Posted Date 5 months ago(10/30/2019 11:03 AM)
Job ID


Under the direction of the Slot Shift Manager, the incumbent assists Slot management in all phases of Slot Operations.


  • Monitor daily jackpot and machine malfunctions transactions for accuracy and response time.
  • Responsible for supervising Slot attendants on assigned shift within assigned section.
  • Assists in training, counseling, scheduling and evaluating Slot attendants.
  • Handle employee and customer complaints and disputes.
  • Promotes positive customer service, safety, security and creates a friendly atmosphere.
  • Ensures that Slot attendants work with cashiering personnel, security officers or other Hard Rock Hotel & Casino staff in regards to jackpot payouts, and exchange slips.
  • Monitor IRS currency transaction reporting requirements.
  • Safeguard against theft and ensures the security and integrity of all casino property.
  • Report developments that may affect the casino operation to the Slot Shift Manager or Assistant.
  • Ensures compliance with all gaming regulations.
  • Coordinates and participates in Slot special event functions.
  • Promotes positive public/employee relations at all times.
  • Maintains a clean, safe hazard-free work environment within area of responsibility.
  • Performs all other related and compatible duties as assigned.


  • High School diploma or Equivalent preferred.
  • Minimum one (1) year of Slot Attendant or Slot Technician experience preferred, or one (1) year of casino experience with previous experience as a Slot Floor Supervisor in a high volume casino environment


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