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Under the direction of the Housekeeping Manager, the incumbent ensures hotel floors and rooms are cleaned and inspected to established Hard Rock property and brand standards.
Under the direction of the Vice President of Table Games, the incumbent in this position is responsible for providing superior service to both the internal and external guests. The incumbent is also responsible for monitoring and controlling an area of a pit consisting of one or more games to assure the delivery of customer service standards, while maintaining the integrity of the games.
Under the direction of Table Games Management, the incumbent is responsible for dealing assigned games according to regulatory and company guidelines while ensuring the highest level of guest service.
Under the direction of the Slot Shift Manager, the incumbent assists Slot management in all phases of Slot Operations.
Under the direction of the Housekeeping Manager, the incumbent ensures hotel rooms are cleaned to established property standards.
Under the direction of the Assistant Executive Housekeeper, incumbent is responsible for supervising / managing / overseeing the housekeeping, laundry and common areas staff and for ensuring staff interaction with all guests is positive and friendly.
Under the direction of the Casino Accounting Manager, the incumbent is responsible for preparing financial statements for gaming/casino areas.
Under the direction of Security Department supervisors and managers, incumbent provides basic security coverage ensuring that adequate protection is provided for the safety of patrons and team members. Safeguards the assets of the organization as well as those of its guests and team members. Promotes an outgoing, friendly guest oriented demeanor at all times.
We are one of the most globally recognized companies specializing in the casino, hospitality and restaurant industries. We have recently created a Sports Wagering division to leverage our brand reach and considerable resources to extend our presence. We are looking for a well-rounded individual with experience in the sports wagering/casino industry that isn’t afraid to roll up their sleeves and get their hands dirty to serve as one of our dedicated Sportsbook Agents. This role will report to the Retail Sportsbook Director and be responsible for working within a team to exceed customer satisfaction expectations and enhancing the player experience by providing professional, accurate and timely assistance for all matters related to the player’s interaction with the Sportsbook and its related products
Under the direction of the Front Desk Manager / Asst. Manager, the incumbent is responsible for the accurate rating of rooms and ensuring the room rack is always properly adjusted.
Incumbent is responsible for maintaining the safety and security of the swimming pool and water slide in the Recreation Department. Assists Team Members in maintaining the cleanliness and organization of the pool area, as well as enforcing all policies and procedures. Cheerfully accommodates the needs and requests of any guest, ensuring a positive guest experience.
The role of Parking Cashier at Hard Rock Hotel & Casino Atlantic City is to Amplify the level of service and elevate the guest experience. In this role, Parking Cashiers will be initial greeters of the property and will set the tone for each of our guest’s visit. Parking Cashiers will service a range of clientele, all of which are expected to be treated with first-class service in all aspects of their interaction.
Under direction of the Valet Supervisor, the incumbent ensures the swift expedition of our guests through the parking process while creating genuine rapport with them upon arrival.
The Massage Therapist administers professional massage and body treatments to our guests. They must have a thorough knowledge of numerous massage modalities, possess a general understanding of body treatments and be willing to train in our spa’s specific massage and body treatment offerings. They must possess excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide wellness solutions to meet the needs of our guests. They must hold and maintain a current state license.
Surveillance Operators are responsible for the daily on-going monitoring and observation of casino operations, while ensuring the security and integrity of casino assets, staff and patrons.
The Convention Services Manager will be responsible for the planning of group meetings. Professionalism, accuracy, attention to detail, communication skills, ability to multi-task, positive attitude and dedicated work ethic is critical.
The IT Service Technician I’s role is to support and maintain in-house computer systems, desktops, peripherals, applications, and supervising the support staff. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required.
Under the direction of the Manager of Special Events and the Special Event Coordinators performs a wide variety of duties including but not limited to; operational and organizational support to assist with events and departmental needs, assist with the operation of events, clerical functions including administrative tasks to support the Special Events Team. Flexible schedule, assist when needed.
Under the direction of the Facilities Director, the incumbent is responsible for repairs and rebuilds upholstered furniture.
We are one of the most globally recognized companies specializing in the casino, hospitality and restaurant industries. We have recently created an online gaming division to leverage our brand reach and considerable resources to extend our presence into the interactive space. We are looking for a well-rounded individual with experience in the online/mobile casino industry that isn’t afraid to roll up their sleeves and get their hands dirty to serve as one of our dedicated Casino Hosts. This role will report to the Casino Host Manager and be responsible for working within a team to exceed customer satisfaction expectations and enhancing the player experience by providing professional, accurate and timely assistance for all matters related to the player’s interaction with the online casino and its various products.
Successful candidates will be:
- Self-driven and a self-motivated team player
- Capable of working efficiently in a high-volume work environment
- Knowledgeable in online gaming products and how customers interact with those products
- Possess excellent customer service skills
- Experienced in troubleshooting and triaging complicated matters related to player inquiries
- Driven to develop and create/follow a career path within the company
Under the direction of the Cage Shift Manager, is responsible for the successful operation of the Casino Cage, Hi-limit Cage, Specialty Banks and General Cashiering areas during an assigned shift. The individual will be accountable for funds, verification of wins, handling customer disputes, enforcing department policies and procedures, and other duties as assigned. The individual will have strong knowledge of Title 31 and tax requirements as it pertains to the gaming operation. The individual will have a strong working knowledge of all areas of the Casino Cage.